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Forum Discussion
nighthawk excess data usage
hi , i have just brought a nighthawk m2 router . my data usage has quadrupled . i just browse forums ,ebay and news . no downloads of videos,music, u tube.all antivirus , updates ,cloud services are...
Thanks schumaku for alerting me to this post. The device checks for a firmware update once a week which is the same across all our devices so I do not think this might be contributing to the excess usage.
Hi thingamajig ,
Whilst you are not using your M2 do you still have other devices connected such as PC, gaming console or other smart device? Even though you are not physically using the device it may still be running background programs or apps which could be chewing into your data. A good test is to either switch the device OFF or place it into standby when it is not in use.
Regards,
Arodi
Community Team
all apps and background services are off as fare as i can control
Hi thingamajig ,
I would suggest contacting your carrier and ask them to perform a billing investigation. They should be able to tell where the charges are coming from.
Regards,
Arodi
Community Team
thanks for replies , i am in contact with carrier and trying to solve this problem . iam not the only one having this problem "google nighthawk excess data usage " and you will see lots of posts. hopefully it is something simple to rectify
Hi thingamajig ,
Our investigations so far show there is no excess data usage issues specific to Nighthawk devices. Please keep in mind that these devices are custom solutions for the carrier(Telstra in the case of MR2100-1TLAUS) and goes through thorough carrier testing and certification prior to going on sale. Carrier testing has also proven there is no excess data issues. Please keep us posted on the outcome of the billing investigation.
Regards,
Arodi
Community Team