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Forum Discussion
nighthawk excess data usage
hi , i have just brought a nighthawk m2 router . my data usage has quadrupled . i just browse forums ,ebay and news . no downloads of videos,music, u tube.all antivirus , updates ,cloud services are...
Hi thingamajig ,
I would suggest contacting your carrier and ask them to perform a billing investigation. They should be able to tell where the charges are coming from.
Regards,
Arodi
Community Team
thanks for replies , i am in contact with carrier and trying to solve this problem . iam not the only one having this problem "google nighthawk excess data usage " and you will see lots of posts. hopefully it is something simple to rectify
Hi thingamajig ,
Our investigations so far show there is no excess data usage issues specific to Nighthawk devices. Please keep in mind that these devices are custom solutions for the carrier(Telstra in the case of MR2100-1TLAUS) and goes through thorough carrier testing and certification prior to going on sale. Carrier testing has also proven there is no excess data issues. Please keep us posted on the outcome of the billing investigation.
Regards,
Arodi
Community Team
i have since found , that when i start pc/modem, first thing in morning , there is a constant flow of data, at a rate of 540kbs to M.home with no apps open ? . i let this go for 15 mins and nothing changed , used 7MB until i block app with firewall and then unblock which halved the flow as the day goes on it seems to get less , without constantly monitoring it. iuse pc intermittantly and always turn wifi and modem off because of this problem . i have even resorted to turning modem on to wcdma only in settings . how can i stop this traffic to M.home
Hi thingamajig ,
m.home is the webUI interface which is local. This would not be eating into your data plan. Even if you do not have any open apps your PC will have a number of background apps which maybe connecting to the internet to check for updates or login (MS office updates, skype, OneDrive etc). Who is your ISP and how are you monitoring your data usage? Is it Telstra and usage is being monitored via the usage meter on screen? I have since left a device overnight with nothing connected and my data usage has not increased since the test started. I will run it for one week and report my results.
Regards,
Arodi
Community Team