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Forum Discussion
Nighthawk LAX20 continuously resetting 4G LTE connection: SOLVED...I think
This is for anyone with a Nighthawk LAX20 WIFI 6 router who may be having issues with the 4G LTE connection constantly resetting. As you know, trying to get work done while constantly losing the inte...
I just got off the phone with Netgear support and believe it or not, reseating the SIM seems to have fixed the issue for me for now. They had me reseat the SIM while the device was powered on and I was a little leery as the instructions say to make sure the device is powered off but it turned out OK. Don't expect any further technical support than that though as the product is not setup in the call tree and the support person I worked with did not know the product well and could not find any documentation on it.
Well you can scratch that last post... it's still dropping...
My solution was to uninstall Kaspersky virus protection completely and the problem immediately went away. I had tried simply disabling it but that didn't help, only a complete uninstall. I'm using Avira free now and haven't had drops since.
You disabled Kaspersky on your LAN and the LAX20 didn't go red again? Or did you change a setting in the router itself?
I'm having the same issue but not using Kaspersky. Router keeps going red, may turn green for a few, then goes red again. Signal is fine. Looking for ideas,
- Did you read my comment? I think I was pretty clear. As I said, disabling Kaspersky did NOT solve the problem, but completely UNINSTALLING it did. I never mentioned router settings.
If I'm understanding this scenario correctly, a LAN connected client with AV software caused the LAX20 to drop LTE connection. So in theory, if the LAX20 is booted up and connected to internet via LTE, and has NO LAN client connected at all and it still drops, there must be more than one reason for this behavior.
I've been told by Verizon that the LAX20 is not compatible with their network. Hard to believe that, but they won't help troubleshoot or indicate why it might be dropping. But similar to this thread, I might resort to another brand of LTE Router.
I have the same issue and can assure you has nothing to do with antivirus or LAN. Mine is running without and it is not connected to LAN only LTE. There is also nothing left behind as the network environment is completely virgin. The device will randomly drop service and the only way to get it back is to restart it. There is no pattern for the drop off and it is not carrier related as I have tried multiple carriers.
Perhaps this has something to do with the VPN? just throwing some spaghetti. I don't have the knowledge to test that theory. NetGear please fix this!