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Forum Discussion
Just got the new nighthawk LTE a few days ago and every morning we have to reboot (or wakeup) the box for the wifi signal to be noticed. I think it is going in sleep mode but dont know what settings to change so computer and gadgets stay locked into the device. Any suggestions? Thanks
I have exact same issue. Can the sleep mode be disabled.
If you are referring to the WiFi sleeping after a given period, this sleep can be disabled using the Netgear app (Android or iOS). The feature is in the Settings section under the WiFi heading - you should find the "Sleep" setting there - set it to "Disabled". This setting isn't included in the browser-based interface for the MR1100 (at least not in my version, which is from the mobile network provider EE in the UK).
However, the Ethernet port also sleeps after a period of no activity. This can be woken up by tapping the power button once - it wakes after a few seconds.
I have my MR1100 set up as my main household router - the Ethernet port is connected to a Gigabit Ethernet switch and I have 2 dual band WiFi access points also connected into the switch. The fact that the Ethernet port goes to sleep is frustrating because devices attempting to connect by WiFi to one of the access points don't get an IP address allocated to them by the DHCP on the MR1100. I have to tap the power button on the MR1100 if it's asleep and then the devices get their IP addresses.
One of the Netgear moderators said there will be a new firmware release in Feb that will allow the Ethernet port to be set permanently on. There will also be the option to turn on the Ethernet port by default after a reboot - at the moment the Ethernet port is turned off by default after a reboot. Here's the post from the Netgear moderator: Nighthawk-M1-Ethernet-Port-Timeout
Thanks for the info on the eth port being off at reboot. Since I had turned wi-fi off, since I have my own APs, I had to restore to factory to get it to work again. I'm now leaving one channel up just so I can get to it to disable offload after reboot.
Hope they fix this soon...
I don't think leaving a WiFi channel active will stop the Ethernet port sleeping - even if there's WiFi activity, if there's no activity on the Ethernet port I think it will still go to sleep (the WiFi sleep option is a separate interface setting). If you remove the Ethernet cable the same thing happens. I even suspect that if my unmanaged Gigabit Ethernet switch to which the M1 is connected goes into a sleep/low power mode, it may cause the M1 to do likewise. I think we'll just have to wait for the firmware update. I raised a support case with Netgear about this Ethernet issue some time ago and I just got a reply yesterday: "As confirmed by our higher tier, we have plans to release firmware update for the Nighthawk M1 that will provide option to keep Ethernet on permanently. However, at this point in time, we do not have ETA on availability of the firmware." That's less reassuring than the post from the Netgear moderator on this site, who quoted Feb as the release date.
What is this Netgear App you are talking about? All I see is the app for the connected home devices?
This is the app I was referring to (Android version). Here's the iOS version. You can also disable the WiFi sleep function by using the web-based interface under the menu option Settings > Wireless > Global Wireless Settings > WiFi Standby > Disabled.
I run various Ethernet device via a switch and was having the same issue with the ethernet port going to sleep.
Turn off all power saving in the UI, power down, and pull the battery, Connect the ethernet port to your switch etc. Power on and you should be good to go. If it doesn't tap the power button, port will turn on in 4 secs, and never turn off again.
Thanks bgwatters for this info. It's probably not necessary to even power down with current firmware versions. Tapping the power button once should wake the Ethernet port after a few seconds. Around the first week of Jan. my M1 auto-updated its firmware to version NTG9X50C_10.22.03.00 (firmware build date 22nd Nov 2017). I'm in the UK, so versions around the world could differ. Since then, the M1 Ethernet port hasn't gone to sleep because I've got a switch and 2 access points attached to it. However, there are still no options in the browser-based or app GUIs to allow the Ethernet port to be prevented from sleeping even without Ethernet activity/termination and to change the default, time-limited activation of the Ethernet port on reboot so that it is kept on - hopefully these options will be included in the next firmware/sofware release, which was apparently scheduled for Feb.