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Forum Discussion
Nighthawk M1 - Data Offset
Hello All, I brought a Nighthawk yesteday from Telstra and I am having a particular problem with it. I am wanting to use the Data Offset functionality, I can set it up, it connects and ...
Hi AnJellyCue,
I just had a couple of questions in regards to the issues you are experiencing with Data Offloading feature.
1. When you say "the other 50% is it doesn't connected to the WiFi network, both the broadband and Wifi connection drops out.", was your phone/computer not able to connect to the M1's AP or do you mean that you are offloading to a WiFi router and the M1 has dropped the WiFi connection to that router?
2. "Once I have added in a entry - i can't disable or turn it off, the device no longer allows me to connect to it and I have to do a factory reset..", - Is the router you are trying to offload to using the same IP range as the M1? (192.168.1.1), If you tried entering http://m.home/ into your web browser do you have the same issue?
Keen to get your feedback on this issue. If you could also PM me your email address so that I can contact you directly on this issue it would be appreciated.
Kind Regards,
ArodiD
To answer your questions
1) My iphone / PC is unable to connect to the M1
2) The IP address of my router is in the 10.X.X.X range, and I have used m.home and I have the same problem, I have even tried the netgear App.
I was able to get it connected to the home WiFI perfectly. the M1 on the device showed the home WiFi. But when I went to turn off the Data Offset thats when the dashboard displayed broadband not connected / and the data offset connection unavailable.
Hi AnJellyCue,
I am little confused with your responses. For point 1 you mention that your iPhone or PC cannot connect to the M1. However, you then mention:
"I was able to get it connected to the home WiFI perfectly. the M1 on the device showed the home WiFi. But when I went to turn off the Data Offset thats when the dashboard displayed broadband not connected / and the data offset connection unavailable."
How were you able to determine the data if you were unable to connect to the M1 or are you experiencing 2 different issues?
Issue 1 - Intermittently unable to access the M1
Issue 2 - Data Offloading intermittently drops out
Please let me know if my understanding of this issue is accurate.
Kind Regards,
ArodiDThe only problem i have is with the Data Offset - it's ability to work on the device is intermittent and the errors I get are varied, there is no consistancy no pattern that I can identify - once the data offset settings are on the device, I can not delete them.
I was able to get the data offset working on my device.. and I apologise for the confusion, and it stayed connected for ten minutes. but to then go into settings and turn it off caused the M1 to disconnect the data offset setting, and return it back to the 4GX network, the device that were connected to it, and then I am no longer able to access my device by any means and needed to perform a factory reset, mobile broadbank was disconnected and it comes up with "detecting service" on the screen and stays like that (I have been similar posts people having the same problem)
below is the most common thing that happens..
below are the settings entered
this happens sometimes when using the device
Below shows the device connected. once I try and disconnect - the first and second screenshot occurs
I have not looked at the device since sunday, I'll have anther look at it in the next few days.
I have not sucessfully been able to set up data Offset turn it off, without having to power cycle the device (taking out battery) and performing a factory reset. I did PM you my email email , Unfortunatly Telstra can't offer assistance, and netgear from what I have seen on the forums can't offer assistance because it's not a retail product.
