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Forum Discussion

Ewick's avatar
Ewick
Follower
Nov 25, 2019

NightHawk M1 Battery

I have had my Nighthawk router since July 2017 and yesterday my battery became very pregnant looking and popped the back of the router off. Is this something others have experienced.

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jan 16, 2020

    Hi Ewick, 

     

    Welcome to NETGEAR Community!

     

    May we please know the device SKU (e.g. MR1100-100NAS)? This can be checked on the box of the product or on the barcode label. 

     

    The battery needs to be replaced. Here's reference for Aircard Mobile Hotspot Battery Information:  https://kb.netgear.com/24865/

     

    Regards,
    Blanca
    Community Team

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Jan 16, 2020

      Please advise the SKU name of the device. You can find it on the product label under the battery.

       

      I think you must keep the device plugged in to the PA 7/24. For such use case, it is better to use the device without battery inserted. The device supports no battery operations. Please keep you device always updated to the latest release.

       

      The battery needs replacing. I think you can buy the battery from Netgear Store soon.

       

      Thanks