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Forum Discussion

tdblanchard's avatar
tdblanchard
Initiate
Oct 31, 2020

Nighthawk M1 ethernet port not working

I finally got around to hooking up my M1 at the farm house where we intend on using it yesterday. One issue I was having was connecting an AC1750 router to the ethernet port. I was able to determin...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Mar 15, 2021

Hi Twitcho8


May we please know the device SKU (e.g. MR1100-100NAS)? This can be checked on the box of the product or on the barcode label

Do you have WiFi connection? 

What is the firmware version? 

 

Regards,
Blanca
Community Team

Rbeard18's avatar
Rbeard18
Aspirant
Sep 02, 2021
My MR1100 quit broadcasting wifi signal. I tried to connect via ethernet to access the modem, ethernet is not working either. Did Netgear put out a bad firmware update that has killed our routers? I've tried hard reset with power cord, no luck. Tried with just battery, no luck. How can I access my router/modem now with no access via ethernet or wifi??

Device sku mr1100 sku 6420b
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Sep 02, 2021

    Please try the following to see whether it helps.

     

    1. Make sure you power the device with power adapter. USB tethering and Ethernet can't work at the same time on M1. This is QTI design limitation.

     

    2. Try setting the M1 in Bridge mode

     

    3. Make sure connection the ethernet cable to your WiFi router's WAN port.

     

    4. After connecting to the WiFi router, please power cycle M1 so that the M1 will assign a new IP to the WiFi router.

     

    Please use a computer first to check your laptop can get the internet from the ethernet port before connecting to a router.

     

    Thanks

    John

    • Rbeard18's avatar
      Rbeard18
      Aspirant
      Sep 02, 2021
      Enlighten me on how I can change any settings when I can't access anything? I had the router plugged into the wall, and via ethernet to laptop , no success.
      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Sep 02, 2021
        Rbeard18 wrote:
        Enlighten me on how I can change any settings when I can't access anything? I had the router plugged into the wall, and via ethernet to laptop , no success.

        You can tether the device to your laptop using USB cable and make the changes first. Then you can move to Ethernet connection to see whether it will work.

         

        You can also connect to M1 WiFi using a phone to make the changes. You need to install Mobile app on your phone first.

         

        Thanks

        John