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Forum Discussion

tdblanchard's avatar
tdblanchard
Initiate
Nov 01, 2020

Nighthawk M1 ethernet port not working

I finally got around to hooking up my M1 at the farm house where we intend on using it yesterday. One issue I was having was connecting an AC1750 router to the ethernet port. I was able to determin...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Sep 03, 2021

Please try the following to see whether it helps.

 

1. Make sure you power the device with power adapter. USB tethering and Ethernet can't work at the same time on M1. This is QTI design limitation.

 

2. Try setting the M1 in Bridge mode

 

3. Make sure connection the ethernet cable to your WiFi router's WAN port.

 

4. After connecting to the WiFi router, please power cycle M1 so that the M1 will assign a new IP to the WiFi router.

 

Please use a computer first to check your laptop can get the internet from the ethernet port before connecting to a router.

 

Thanks

John

Rbeard18's avatar
Rbeard18
Aspirant
Sep 03, 2021
Enlighten me on how I can change any settings when I can't access anything? I had the router plugged into the wall, and via ethernet to laptop , no success.
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Sep 03, 2021
    Rbeard18 wrote:
    Enlighten me on how I can change any settings when I can't access anything? I had the router plugged into the wall, and via ethernet to laptop , no success.

    You can tether the device to your laptop using USB cable and make the changes first. Then you can move to Ethernet connection to see whether it will work.

     

    You can also connect to M1 WiFi using a phone to make the changes. You need to install Mobile app on your phone first.

     

    Thanks

    John

  • Rbeard18's avatar
    Rbeard18
    Aspirant
    Sep 03, 2021
    Computer is not seeing router via tether. Can't use app as the device does not have wifi broadcasting. Doesn't even show network name or password on display.
  • Twitcho8's avatar
    Twitcho8
    Aspirant
    Sep 03, 2021
    A hard reset using the little button with a pin or something small should reset it and bring wifi back on automatically. Probably have to hold it down for a while.

    After this original post I forgot to check back but a month or so ago my router updated its firmware itself and the ethernet started working again when it booted back up.
  • Rbeard18's avatar
    Rbeard18
    Aspirant
    Sep 03, 2021
    I did a hard reset. Didn't work. And firmware can't update itself if it can't connect to 4g lte or get access to the modem.
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Sep 03, 2021
    Rbeard18 wrote:
    I did a hard reset. Didn't work. And firmware can't update itself if it can't connect to 4g lte or get access to the modem.

    Can you let me know your M1 SKU name? Seems right now, you can't connect to M1 using USB cable or WiFi at all?

     

    Thanks

     

    John

  • Rbeard18's avatar
    Rbeard18
    Aspirant
    Sep 03, 2021
    That's what I was saying in my first post. And sku was listed in first post.

    Device sku mr1100 sku 6420b
  • zamboni33's avatar
    zamboni33
    Tutor
    Nov 11, 2021
    Rbeard18 wrote:
    Enlighten me on how I can change any settings when I can't access anything? I had the router plugged into the wall, and via ethernet to laptop , no success.

     

    Same thing here. Can't connect to the app or directly to Ethernet to computer. No signal going out. No way to make any changes everyone is recommending because it does not exist, basically. But my ATT iscshowing 3 bars on 4G and 0 devices connected. LOL.