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Forum Discussion
Nighthawk M1 Ethernet Port Timeout
Hi, We have a M1 Router which we are testing before purchasing more. Everything that we use if for seems ok with one exception. The Ethernet port seems to go in to some standby mode after reboot o...
Hi
That's great news, ArodiD - thanks for following this up. Will this new firmware version also be made available to EE customers in the UK?
I am interested in further details as well, will the firmware be provided here on the netgear website?
The fact that each mobile network provider appears to have a customized version of the Nighthawk M1 firmware would probably mean that firmware releases wouldn't be made on the Netgear site but would instead be automatically downloaded by the M1 directly from the provider. My M1 regularly checks for updated firmware - you can see this in the M1 browser-based interface under Settings > Administration > Firmware Update, where the date of the latest auto check was made.
I'm running my M1 as my main household router on an upgraded mains charger (with Qualcomm Quick Charge 3.0 technology) and no battery. However, I've noticed that there's a warning on the Firmware Update page under the manual Upload Firmware section, saying "Software Update unavailable when battery level is below 20%". Of course, with the battery removed, the "Battery Charge Level" in the Settings > Nighthawk M1 Status > Diagnostics is reading 0%. So my guess is that when running on a mains charger without the battery installed, the M1 might never auto upgrade itself. In fact, I've just clicked the check for updates button and it's hanging with "CHECKING..." displayed on the button and below the button it states "Last checked undefined". So I may need to put the battery back in from time to time to check for updates and install them. If this is the case, I'll write another post to confirm it.
The "Check For Updates" button mentioned in my previous post is working again, without having to reboot. I suppose the M1 might have been having difficulties contacting my provider's website. The function does a quick check and returns the message, "Up to date - Last checked (current date and time)". However, it remains to be seen whether or not the M1 will perform an auto firmware update when it finds a new version, if the battery isn't installed. It may be some time before I can confirm this - a Netgear Expert stated in another discussion that there will be a new firmware release in Feb.
This is good news ! I've also been struggling with the ethernet port timeout. I would also like any additional information when available.
Also will the firmware be provided here on the netgear website?
Thanks
W4WN
Any news on the new firmware?
When I wrote my post (above) back in early December, I was on firmware release NTG9X50C_10.20.05.00. At the beginning of Jan it auto-updated to 10.22.03.00 (firmware build date 22nd Nov 2017), only after I had replaced the battery (I'm normally running my M1 24/7 on an upgraded mains charger without the battery). This version seems to have solved the Ethernet sleeping issue - I no longer have to tap the power button to wake the M1 from time to time.
There are still no options in the web-based or app GUIs to totally disable the Ethernet sleeping and force the Ethernet to switch on permanently after a reboot - hopefully these options will be implemented in a Feb firmware release, as indicated by ArodiD. The current solution turns on the Ethernet port after a reboot and keeps it on if there's activity and presumably termination.
Regarding the differences in firmware versions between countries/carriers and the limited support they are able to provide, I had a bit of a rant here, although I still didn't get a reply from Netgear.
I am running current firmware and STILL having Ethernet timeout issues, despite Telstra assuring me it was already fixed.
i have downloaded a new firmware NTG9X50C_12.06.02.00 19 Dec 18 and my APN was set from telstra into local provider but still has this problem of disconnection and hanging up. How can this be fixed?
Hi ArodiD
I have a M1 (hardware version 1.0) and am using it as a modem for a R7000P router.
I have the same issue where router loses connection with the M1 after several minutes of inactivity (internet wise).
My M1 has firmware version NTG9X50C_12.06.03.00 and was working very nicely for the last few weeks, but this connection error started after a week of holiday and both devices where switched off. I have tried reseting both devices, but this does not help.
No other settings in the M1 has been altered, as changing anything (IP passthrough, DHCP server etc renders the device useless), i.e. it does not work in any other configuration with the R7000P.
The LAN sleep function has been disabled in the menu. Should I be looking in the R7000P for troubleshooting, or is this still an M1 issue ?
Any tips would be appreciated,
Peter