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Forum Discussion
Nighthawk M1 Killed by FW 12.05.05.12
I have a fleet of nighthawk M1. One is on consumer AT&T. The others are all on FirstNet. After the 12.0 5.0 5.12 firmware update, none of them will stay connected to the network. They also connected. ...
I have the issue. The only way it works is on Ethernet and if i turn ON and OFF domestic data on the Network settings on the router. Sometimes it last 1hr or 15 mins and everytime i do this it fixes it temp. I hope this issue gets fixed because its really frustrating.
AT&T technical support reached out to me. The best they could do is tell me they were aware of the issue. They could not deliver a time frame for a fix for it. Only thing I can suggest is to reach out to AT&T to complain. Apparently this update was pushed out by AT&T only for the AT&T specific model.
Obviously netgear has no interest in reaching out to any of us. Not that their customer service is any good. Other netgear devices have been a nightmare to get service for.
My suggestion is to make a post on ATT forums online. Customer service got back to me quick. Technical support followed up in a day or two. If more people complain, it may get them to step it up.