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DwayneAlton's avatar
DwayneAlton
Follower
Dec 24, 2019

Nighthawk M1 Killed by FW 12.05.05.12

I have a fleet of nighthawk M1. One is on consumer AT&T. The others are all on FirstNet. After the 12.0 5.0 5.12 firmware update, none of them will stay connected to the network. They also connected. ...
Matth118's avatar
Matth118
Guide
Dec 28, 2019

I have two of the same hotspots. One on ATT and another on FirstNet. Both are having the same issues since the update. Can't figure out how to roll back the firmware either.

  • cmyorke1's avatar
    cmyorke1
    Aspirant
    Jan 16, 2020

    Iam having issues with the update also. I am not able to get any service when using the ethernet port. I have 2 devices. The first one updated and I lost internet through the ehternet port. I switched to the other device still running 12.05.05.00 and it was working fine. within 24 hours it updated and lost the ethernet port on it also. 

     

    any assistance would be appreciated.

     

    Chris

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Jan 16, 2020

      We are actively investigating the issue now. 

       

      Sorry for the inconvience and thanks for your patience.

       

       

      • 1eyedwilly's avatar
        1eyedwilly
        Aspirant
        Jan 20, 2020
        Any resolution on this? My Nighthawk hasn’t worked right for the last couple of weeks. Never gets above 7 Mbps, used to consistently get 25+, and 95% of the time I get 0.13 or less Mbps. It’s essentially unusable.
    • 7E4's avatar
      7E4
      Aspirant
      Jan 25, 2020

      "I am not able to get any service when using the ethernet port. I have 2 devices. The first one updated and I lost internet through the ehternet port. I switched to the other device still running 12.05.05.00 and it was working fine. within 24 hours it updated and lost the ethernet port on it also."

      You are not alone.  

      We are experiencing the same problem.  AT&T branded Nighthawk purchased directly from AT&T in the United States.  We have the original Nighthawk which does NOT include FirstNet band 14.  The ethernet port has worked perfectly for years.  Now all of a sudden, the ethernet port no longer works.  We have rebooted the Nighthawk numerous times but can not get the ethernet port to work.  The Nighthawk reboots successfully without any errors.  Everything on the Nighthawk appears to work perfectly except the ethernet port no longer works.  

       

      John Peng states "We are going to release a fix soon."  Disabling the ethernet port has broken this LTE solution for customers using wired devices.  These wired-only customers will not have internet access until the new firmware reaches their Nighthawks.  As such please escalate and fast track the new firmware containing the fix through Netgear and AT&T.  What date can customers expect to receive the new firmware?

      • cmyorke1's avatar
        cmyorke1
        Aspirant
        Jan 25, 2020

        Couple of questions. Who else got the updated release client for verification? Who else is not able to install the updated frimware? 

         

        I have installed the drivers and run the .exe, I get to a poiont that says switching device to boot and hold mode, then it just stops there. After a couple of minutes it will finally show an error, firmware download failed, primary error code: 67 - firmware update process timeout. 

         

        Once this happens the nodem is stuck with only netgear displaying on the screen of the device. I have to remove the battery and disconnect from laptop then it will reset and I can start the whole thing over again.

         

        I have tried multiple cables, I have charged the battery, removed the battery, switched usb port on the laptop.