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johnliu's avatar
johnliu
Follower
Jun 28, 2021

Nighthawk M1 Mobile Hotspot shows "your data connection is disconnected"

Hi,   I bought a new unlocked device M1 MR1100 online, went to a local ATT store and purchased a data plan, plugged in the sim card, tried to connect my phone to it. The phone did connect to the ho...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
May 10, 2022
Bullseye555 wrote:

JohnPeng - I've just had the same issue here in Australia, using the MR1100-1TLAUS [Telstra branded]. I'd previously used this on the Optus network (both directly and via reseller Aussie Broadband) but am not getting the Disconnected error. 

 

Was there any solution to the original post? 

Happy to send you my JSON output too, if that helps

 

Thanks in advance, 

 

Nick

Sorry for replying late. You can send me the model.json file if you still have the issue.

Thanks

Bullseye555's avatar
Bullseye555
Aspirant
May 11, 2022

Thanks John, 

 

I did more digging after posting this and identified other possible issues. It appears that due to firmware update, carrier now identifies the MR1100 as a mobile broadband router instead of a standard mobile device - because of this change, I had to change the APN it was using with the carrier, but it required me to get in contact with them and get a full list of their APNs and work out which one I needed to use (their tech support wasn't willing to help with an unsupported device, but I was able to get a compromise of the list of APNs and just work through them...)

 

For anyone using the MR1100 on the Optus network in Australia (either directly or through an MVNO), you should use connectme with IPV4

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    May 11, 2022
    Bullseye555 wrote:

    Thanks John, 

     

    I did more digging after posting this and identified other possible issues. It appears that due to firmware update, carrier now identifies the MR1100 as a mobile broadband router instead of a standard mobile device - because of this change, I had to change the APN it was using with the carrier, but it required me to get in contact with them and get a full list of their APNs and work out which one I needed to use (their tech support wasn't willing to help with an unsupported device, but I was able to get a compromise of the list of APNs and just work through them...)

     

    For anyone using the MR1100 on the Optus network in Australia (either directly or through an MVNO), you should use connectme with IPV4

    Thanks for sharing the information. 

     

    John