NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk M1 Mobile Hotspot shows "your data connection is disconnected"
Model M1100 Firmware NTG9X50C-12.06.39.00 I am having regular problems with data disconnecting. Factory resey=t worked last week. This time I had to try factory reset about 4 times before the co...
It sounds like you're dealing with recurring data disconnection issues, which persist even after multiple factory resets. Since the problem is happening about once a week and requires a factory reset to fix, there are a few possible explanations:
Potential Causes & Fixes
1. Network Issues (Carrier or ISP)
- If your mobile data or Wi-Fi connection is dropping, the issue could be on your network provider's end.
- Fix: Try using a different SIM card (if mobile data) or another Wi-Fi network to see if the problem persists.
2. Software or Firmware Glitches
- Some software bugs can cause periodic connection failures, requiring a reset.
- Fix: Ensure your phone’s software and carrier settings are up to date. If the issue started after an update, a rollback may be needed.