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Forum Discussion

Nightwho's avatar
Nightwho
Aspirant
Jan 18, 2020

Nighthawk M1 mobile router not showing data usage

When will netgear release a new firmware update for Telstra Netgear Nighthawk M1 Mobile Router ?  I updated to the latest firmware NTG9x50C_12.06.02.00 which caused my device to not display data...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 19, 2020

The fix for the broken Telstra data usage is coming soon. It is going through testing in Telstra.

 

Thanks

  • Nightwho's avatar
    Nightwho
    Aspirant
    Jan 20, 2020
    Thanks John,
    Sounds like Telstra is working on the problem but if we told telstra our mobile plan payment was coming soon, they would cut us off.
    We're paying for a device that isn't working as intended.
    How would telstra compensate there customers for their blunder ??
    Nightwho
    • Bronzo's avatar
      Bronzo
      Aspirant
      Jan 21, 2020

      Same ongoing problem here. Don't think there will be any reimbursement offered at all.