NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

PPolly's avatar
PPolly
Tutor
Aug 22, 2019

Nighthawk M1 mobile router

Since update on 12 August 2019 my router does not show usage data. I know this has been a problem in the past from viewing messages on this forum and have tried all the solutions offered, but my rout...
homemodem's avatar
homemodem
Tutor
Dec 09, 2019

Blanca,

I have posted elseware regarding this problem.

Since I updated firmware to NTG 0X50C_12.06.02.00 I too only see "Detecting Services" and cannot see my data usage.

I have tried all the recommendations in this and other posts.

Can Netgear please inform us what is happening. It is clearly not a Telstra issue!

Only happened, as appears to many others, since the upgrade in firmware!

 

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Dec 09, 2019

A fix is coming to address the data usage issue in the next couple of weeks. Thanks for your patient.

  • homemodem's avatar
    homemodem
    Tutor
    Dec 09, 2019

    Many Thanks.

    I look forward to the outcomes.

     

     

    • hippolyte's avatar
      hippolyte
      Apprentice
      Dec 23, 2019
      Thanks for bringing this to Netgear’s attention. No change in router behaviour to date.