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Forum Discussion
Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+
Hi, I was looking for a solution of the following issue.
When I am at work and in a 4G area, (30Mbps speed) all works fine.
If I turn on the M1 in an area (at home) )with a faster connection,...
So this is the reply I received from the "experts" of netgear support:
"Update from NETGEAR:
Hello Joey,
This is regarding your open case with NETGEAR.
I just received a feedback from our team and the reason why your mobile router is rebooting when connected to the 4G+ network is because it cannot handle this type of connection. The 4G+ is not one of the supported bands for the Mobile router. It supports:
LTE/4G 1/2/3/4/5/7/12/29/30/66
3G 2/4/5
Therefore you can only use 4G with the device and cannot use 4G+ with it.
I apologize for the inconvenience this has caused you.
Thank you for your time and patience.
Again, thank you for choosing NETGEAR.
Regards,
Clarisse
Expert ID: 46194
NETGEAR Support Expert"
So they are saying a Cat 16 modem can't handle a Cat 6 connection. I am sending my device back to the retailer for a refund. It's garbage. And the support seems to be of the same quality.
"Update from NETGEAR:
Hello Joey,
This is regarding your open case with NETGEAR.
I just received a feedback from our team and the reason why your mobile router is rebooting when connected to the 4G+ network is because it cannot handle this type of connection. The 4G+ is not one of the supported bands for the Mobile router. It supports:
LTE/4G 1/2/3/4/5/7/12/29/30/66
3G 2/4/5
Therefore you can only use 4G with the device and cannot use 4G+ with it.
I apologize for the inconvenience this has caused you.
Thank you for your time and patience.
Again, thank you for choosing NETGEAR.
Regards,
Clarisse
Expert ID: 46194
NETGEAR Support Expert"
So they are saying a Cat 16 modem can't handle a Cat 6 connection. I am sending my device back to the retailer for a refund. It's garbage. And the support seems to be of the same quality.
- I am laughing so hard right now. Did the engineers not talk to the designers? Did Netgear Support really get that bad? Or did we all get duped buying a device supposedly capable of 100+Mbps download speeds (LOL me included)?
In all seriousness, I have owned Netgear products for many years. It does seem their overall support (and possibly their product quality) has taken a big dump, literally, in recent years. This is so unfortunate.
I have an open ticket for the past 2+ months - it's up to level 2 support now , and you wouldn't brought the quality of the support I am experiencing. It is not good. Hi Everyone,
If you are still having this issue. Can you please PM me the answers to the questions below so I can forward it to my internal team. Thank you :]
- Are they still having the problem?
- Contact info?
- If they contact support and what is their case number
- What is the FW version they are running?
- What is the SKU of their MR1100 device?
- Which battery are they using? W10 or W10a
- What is the exact issue they are seeing and how often?
- How easily are they able to reproduce the problem?
- What do they do to resolve the issue? do they reboot the device, pull the battery reinsert or do something else?
- How is the device running? Running on battery, plugged into USB of the computer, plugged into the ac power, plugged into AC power no battery inserted?
- Where is the device being used? In a fixed location or on the go?
- Jason Nguyen
Hi
Was this ever resolved? I am looking at buying this exact model from Amazon for use in the UK and USA and I am concerned I will have issues if it connects to a 4G+ network.
Can anyone please advise?
