Forum Discussion

Aspirant

Oct 19, 2020

Nighthawk m1 no connection

I have a nighthawk m1 router, i can't connect to it. The wifi doesn't show up on any device (laptop, phone) Ethernet to the laptop does not work ( network cable unplugged) USB connection also doesn...

Blanca_O

NETGEAR Employee Retired

Oct 20, 2020

Hi Darcko

Welcome to NETGEAR Community!

Kindly do a factory reset using the Reset button. Press and hold the Reset button for five seconds. The mobile router returns to factory settings.

Was this working before?

If so, what happen prior the issue occur?

Regards,
Blanca
Community Team

Darcko

Aspirant

Oct 20, 2020

Thanks for your reply.
The last thing i did was using the router with a different sim card (meaning another carrier) and it was connected, but one day it just wouldn't accept any sim card.
Yes i did a reset oh so many times.... After factory reset it just stayes the same with my original post..
I believe there is problem with framware but i can't connect to it to download a new patch

Blanca_O
NETGEAR Employee Retired
Oct 23, 2020
Hi Darcko

You have to contact support team. This might be a hardware issue. Check the warranty of your unit and have it replaced.

Support team: http://www.netgear.com/support/contact.aspx

Regards,
Blanca
Community Team
- Darcko
  Aspirant
  Oct 23, 2020
  Yeah i was afraid that's what going on, anyway the warranty is expired, must find a local repair shop.
  Thanks for everything i really appreciate it