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Forum Discussion
GracieAllen
Apr 01, 2020Guide
NIghthawk M1 no option to choose file for firmware
I have a NIghthawk M1. Any time it gets charged it complains about overheating. Doesn't matter if the charger is 500ma ot 2000, it complains. Found a topic in here that recommended updating to the...
Blanca_O
Apr 19, 2020NETGEAR Employee Retired
Hi GracieAllen
Welcome to NETGEAR Community!
May we please know the device SKU (MR1100-xxxxxx)?
Regards,
Blanca
Community Team
JohnPeng
Apr 20, 2020NETGEAR Expert
Based on the FW version on your device, it is an AT&T MR1100. The local FW update is not available for AT&T SKU'ed devices as required by AT&T.
Thanks
- GracieAllenApr 20, 2020Guide
So basically this thing is going to overheat, or at least constantly complain about overheating 'til it dies?
- JohnPengApr 20, 2020NETGEAR Expert
The issue will be addressed in the next maintenance release from AT&T. Sorry for the inconvenience.
But you can't upgrade the FW to other release by yourself. It may break your device since AT&T device's configurations are different from other SKUs.
Thanks
- GracieAllenApr 20, 2020Guide
Unfortunately, this device was purchased from OTR Mobile 3 months ago. At THAT time they were using AT&T. They've now been ejected from AT&T and all their customers (who remain) are being forced to move to T-Mobile. Which means trying to get the devices unlocked and Sims for T-Mobile, and gettign set up there.
So I have no idea what'll happen with getting firmware or anything else. And, of course, AT&T refuses to provide any support or help with the devices...
At the moment I've given up worrying about whether the Nighthawk is overheating or not - I just leave it plugged in all the time, it stays charged, and hopefully it's smart enough not to overheat constantly.