NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Follower

Aug 04, 2021

Nighthawk M2 - Firmware Update Stuck

Hi, I've currently on firmware: NTGX24_10.17.08.00 with modem SDX24_10.25.00.06. Whenever I try to update the firmware via the physical device's GUI or via the webapp, it just hangs forever. ...

NETGEAR Expert

Aug 12, 2021

naro wrote:

Hi,

I've currently on firmware: NTGX24_10.17.08.00 with modem SDX24_10.25.00.06.

Whenever I try to update the firmware via the physical device's GUI or via the webapp, it just hangs forever. There appears to be no way of manually uploading firmware and I can't see if I'm on the latest firmware version.

Can you help?

Thanks.

Just checked. Your device is already on the latest release.

Thanks

John

Jake74
Aspirant
Aug 12, 2021
If my modem is already on the latest firmware release, why can't I connect to the EE mobile network in the UK?

My EE sim card has perfect reception when in my mobile phone but it won't connect when it is in the MR2100 router?

thanks
- JohnPeng
  NETGEAR Expert
  Aug 12, 2021
  Jake74 wrote:
  
  If my modem is already on the latest firmware release, why can't I connect to the EE mobile network in the UK?
  
  My EE sim card has perfect reception when in my mobile phone but it won't connect when it is in the MR2100 router?
  
  thanks
  
  UNfortunately, EE MR2100 is a carrier SKU. We can't push out the new update without EE approval.
  
  Thanks
  
  John
  - Jake74
    Aspirant
    Aug 13, 2021
    Thanks for responding John.
    
    I have have now tried a Three 3 SIM card and the router will still not connect to the Three 3 network.
    
    What network in the UK do you suggest I try. The router was working with EE and I entered into a contract with E on that basis. Besides, EE and Three, can you suggest another network in the UK?
    
    Thanks in advance.