NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk M2 - Firmware Update Stuck
Hi, I've currently on firmware: NTGX24_10.17.08.00 with modem SDX24_10.25.00.06. Whenever I try to update the firmware via the physical device's GUI or via the webapp, it just hangs forever. ...
Thank you AyeAyeAye
I purchased the NightHawk and a contract with EE thanks to a vanlife/motorhome vlogger who could say enough good things about the Night Hawk & he "guaranteed EE provided the best coverage in the UK". It looks like it was a load of crock.
I purchased the above and a Pointing antenna for the motorhome.
As mentioned in my previous post, the Night Hawk Mr2100 won't connect at all to Three or EE!
At least you have been able to connect to networks?
It looks like I will have to accept I have wasted a lot of money with the Night Hawk router and EE.
Cheers
I Just re-read that Jake74 & I would disconnect the antenna first (that maybe the issue?) and try get the EE/Three sim working. If it doesn’t work do a reset (have your sim unlock
code handy incase it relocks), see if that works, if not then attach antenna and reboot.
Three/EE share most base stations (I don’t know if you have a signal?)
Lycamobile use o2 and £19 unlimited data/mins/texts is available on 30 day prepaid terms. 100Mbps speed cap but plenty enough.
Any questions ask away Jake ;)
code handy incase it relocks), see if that works, if not then attach antenna and reboot.
Three/EE share most base stations (I don’t know if you have a signal?)
Lycamobile use o2 and £19 unlimited data/mins/texts is available on 30 day prepaid terms. 100Mbps speed cap but plenty enough.
Any questions ask away Jake ;)
- JohnPeng
Can you have a look at mine too if I send them ?
Moto G50 4G/LTE mode:
https://www.speedtest.net/result/a/7628288613.png
M2 5Ghz Wi-fi a metre away from G50
https://www.speedtest.net/result/a/7628334863.png
M2 5Ghz Wi-fi a metre away iPhone 7
https://www.speedtest.net/result/i/4719668825.png
M2 at £500 should be smashing a £150 mobile phone performance. AyeAyeAye Definitely, please send your model.json to me using private message. I will take a look.
Thanks
John
AyeAyeAye wrote:
JohnPeng
Can you have a look at mine too if I send them ?
Moto G50 4G/LTE mode:
https://www.speedtest.net/result/a/7628288613.png
M2 5Ghz Wi-fi a metre away from G50
https://www.speedtest.net/result/a/7628334863.png
M2 5Ghz Wi-fi a metre away iPhone 7
https://www.speedtest.net/result/i/4719668825.png
M2 at £500 should be smashing a £150 mobile phone performance.AyeAyeAye To compare with your phone, please use the USB cable to connect M2 to your computer and run the same throughput testing on your computer. This will show the TP that M2 can achieved. When you tested on a phone using WiFi, there will be impact on the TP the device is capable to do.
Thanks
John
- Yeah sorry maybe should have posted that as comparison. It’s marginally better. Same on all the other three main networks, Voda, Three & o2. EE is the worst M2 performer by far. As I said all other non EE supplied devices I have all get circa 100Mbps city wide except M2 & the EE rebranded Alcatel
EE120, HUAWEI B612/B818 - even 4G/LTE only selected Xiaomi Mix 3 5G, Realme 8 5G, Moto G50 5G..
https://www.speedtest.net/result/11884941836.png
Will post later to private message ASAP, it’s dinner time so I’m a little bit busy chef’ing.
Thanks JohnPeng Thanks for the information. Please provide the model.json file to check. I suspected that EE M2 doesn't support some CA combos used in the other networks. That is why you saw lower TP with EE M2. If you can provide the band supports on other networks, that would be easier for me to confirm this.
Thanks
John
- Yeah that’s what I’m suspecting, EE changing firmware where it’s is always going to perform better on EE even unlocked (that’s if EE actually wasn’t the slowest network here in a city even with the highest 4G LTE 2600MHz broadcasting 200 metres away ).
Now I expect that kind of firmware with a EE rebranded OEM hardware like their EE rebrand Alcatel & HUAWEI products but not with a Netgear branded product or any other EE product being sold as the manufacturer. I bought a Netgear and got a dud EE less functioning product in a Netgear shell.
U.K. Frequencies:
https://www.4g.co.uk/4g-frequencies-uk-need-know/
As I said even on EE the M2 wants to default to slower bands when it should have 5CA available on EE bands. This happens anywhere, I’ve never even seen 70Mbps anywhere on M2 on EE using a phone sim (legal in U.K.), or top ££ business mobile broadband plan, the M2 just doesn’t perform anywhere near expectation let alone its technical capabilities.
(EEs copper broadband is even worse lol)
Netgear need to really nEtgEar mark it’s EE products as a variant with limited functionality as EE sell it based on Netgear there is not even a mention it is a EE variant, firmware on their website or even on the M2 box, even a original Netgear Security sticker so consumers are being duped into buying a Netgear product that is everything Netgear but the firmware. - Hey JohnPeng
I’ve sent PM as requested.
Would be good to know what’s going on especially with CA with EE firmware.
Currently using Lyca a o2 reseller
LTE bands 20, 1, 3, 8, 40
Moving to Vodafone reseller as they have 5G available (via a dedicated mobile hotspot) obviously I want to keep my M2 as back up and hope it works better on Voda frequency bands.
Voda LTE bands 7, 20, 1, 3, 8, 32, 38
1,7,8 should go well but as you said perhaps EE has been a bit too shyster about CA limitations to Netgear M2 programming for a bulk sale.
Certainly o2 is good, but it defo could be better, EE is the slowest of all the networks which makes absolute no sense for EE firmware and as I mentioned it seems to LOVE Band 20 on any EE firmware but M2 doesn’t support it (well so say EE via https://www.netgear.com/uk/home/mobile/m2/ link on their support forums).
Certainly with B3 1800 B1 2100 B7/38 2600 CA EE should be really fast here in a city not 25-30Mbps.
Here’s hoping the Vodafone reseller works out better than o2, it can’t be any worse than EE ! - Ordered (Vodafone UK reseller) Lebara unlimited min/txt/data sim, should perform well in the M2 given B1 2100 & B7 2600 support. Should being the operative word haha!.
£25 30 days prepaid, currently promo codes floating about the internet for 50% off for three months :D £12.50 and hopefully better than o2/Lycamobile, still won’t hold my breath given EE M2 firmware seems nasty and self obsessed even unlocked.
Will pop back with LTE mobiles versus M2 speedies results when the Lebara sim arrives ;) I hope it works AyeAyeAye
John asked him to send him a private message with the model.Jason details of my M2 router. Hopefully he will revert back to me.
in the meantime, connection to either the 3 or EE networks is either non-existent or very patchy. It keeps dropping connection.
I have rebooted the router a number of times and I have done factory resets,
I am not a techno wizard and we don't require a very fast connection but it will be nice to have at least some form of connection!
Cheers
- Well we will see!
I’ve done the same, see what
says, EE firmware seems to make the Netgear M2 not fit for purpose, duped into buying a lessor performance than a actual M2!??.
Sounds like you are in a Thr/EE www.MBNL.co.uk deadspot with M2 firmware, what phones/networks do you use ?
Whatever EE done to the firmware doesn’t help, defo try a Vodafone provider as it has the best band support on EEs M2 firmware variant.
Aye it’s very frustrating , every network on mine performs terrible versus a 4G mobile with 4x4 mimo carrier aggregation, on EE it’s meant to 5CA in all its bands but wherever I go it’s the worst performing in the EE M2. Nope, we aren't in a MBNL dead spot. We are currently in Buckinghamshire and reception isn't too bad.
We travel around a lot in our motorhome and we have experienced the same problems in a number of locations. The connection drops and then it is difficult to recover.- Jake74 sounds exactly the same as me, dodgy EE firmware.
EE is better in a mobile than EEs M2, all networks perform better than EE in M2 but still terrible versus mobile phones. The firmware definitely needs sorted, if Netgear are going to allow their brand name on a device then they have to ensure performance is near the other M2 firmwares, or rebrand them as EE device with no Netgear logo as this is pulling themselves into legal territory - the device should perform as all the main M2 Netgear webpages state, as you & I know it’s nothing even remotely like it, it’s a M2 that’s DOA.