Nighthawk M2 mobile router signal

Question

I have had terrible trouble with my nighthawk M2. I live in a tin shed and study online. I have constantly had my classes on zoom and Skype even messenger freeze constantly making it very difficult to follow classes. I have spoken to telstra and have not been able to improve it. I reset it, updated firmware, tried a wifi range extender and even plugged the nighthawk directly into my laptop via Ethernet and still get constant freezing. I’ve made sure the microwave isn’t being used during times I’m in class as I found that it also contributes to the freezing. I am at a loss as to what to do.

JohnPeng · Answer

Steffy111&nbsp;wrote:I have had terrible trouble with my nighthawk M2. I live in a tin shed and study online. I have constantly had my classes on zoom and Skype even messenger freeze constantly making it very difficult to follow classes. I have spoken to telstra and have not been able to improve it. I reset it, updated firmware, tried a wifi range extender and even plugged the nighthawk directly into my laptop via Ethernet and still get constant freezing. I’ve made sure the microwave isn’t being used during times I’m in class as I found that it also contributes to the freezing. I am at a loss as to what to do.
Please capture a model.json file and send PM to me.
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- Logon to the webui (http://192.168.1.1 ) as an administrator- Navigate to URL http://192.168.1.1/model.json via the same browser window- Capture the results (by selecting all + copy) and send it back
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Thanks
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Steffy111 · Answer

Hi sorry to sound dumb but I don’t understand how to get to the URL. I logged into the net gear and from there was completely lost. I tried putting that URL link in but I got a very very long list of what looked like Computer code. How do I do what you asked?

Mr_Doppalina · Answer

Hi Steffy,&nbsp;I think the "tin shed" is the giveaway here.&nbsp; The metal surround will be acting as a bit of a Faraday cage (not unlike the shielding in your microwave oven that ensures only the stuff inside is heated by the microwave radiation).&nbsp;My suggestion towards solving this one is to take the Nighthawk modem outside and then compare the effective speed of the 4g connection.&nbsp; Beyond that, see if you can hoist it up a little higher for a better connection with the tower as height makes a worthwhile difference.

Steffy111 · Answer

Yes I’ve tried what you mentioned. I’ve put it up high and whilst I get 4 bars I’m still getting freezing during video calls (zoom etc). I took it outside and got full signal however it wasn’t making a difference as my Mac is inside and the signal dropped so low that the speeds was 1mpbs for incoming and 5-7 for outgoing. What I haven’t tried is taking the nighthawk and max outside becoZ my course is at night and being a sign language course visual is important.

Mr_Doppalina · Answer

Hi Steffy,&nbsp;Great to see that you're getting 4bars on the 4G cellular connection when the Nighthawk unit is outside the tin shed.&nbsp;With your Mac on the inside, what are you using for the connection between the Nighthawk and the computer?&nbsp; If it's WiFi then you're going to have issues with that (due to what is effectively tin shielding in the way of the signal path).&nbsp; Are you able to take the Mac outside as well for a test or run a network cable over to it?&nbsp;Look forward to hearing back from you again.

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Nighthawk M2 mobile router signal

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