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Forum Discussion

Powerbreed's avatar
Powerbreed
Follower
Sep 19, 2020

Nighthawk M2 Screen won't turn on.

I have i Nighthawk M2 that seems to be working fine but the screen won't turn. I normally just check the screen to see how much data we have left for the month but it no longer displays the screen. ...
SharkM2's avatar
SharkM2
Aspirant
Nov 01, 2020
Yes, have the same problem.
Modem works but screen doesn't work.
Anyone have a solution?
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Nov 18, 2020

Hi, All, 

 

We are looking into the issue. May we request for the following information: 

 

- Device SKU (e.g. MR2100-xxxx)

- Firmware version 

- ISP

 

Regards,
Blanca
Community Team

 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Nov 23, 2020

    Hi Powerbreed Nickam SharkM2 Rygar707

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    Regards,
    Blanca
    Community Team

    • Trish_960's avatar
      Trish_960
      Initiate
      Nov 24, 2020

      I have the same issue. Screen won't display (although it doesn't always do this). Still connected to the internet. Blue light flashing. The only way to get the screen to display is to take out the battery.

      Has this been resolved?

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Nov 25, 2020

        Hi Trish_960

         

        We are currently looking into the issue. We would like to clarify which of the cases you have: 

         

        [1] Is the LCD completely black even after rebooting? If so, this is most likely a connection issue. 

        [2] The LCD is black and won’t respond to power button or "wake up" after running device for a long time. Then reboot will show “NETGEAR” logo and the LCD UI operates again. 

         

        If it is the second condition, please provide the following information: 

        - How long you've left the device on?

        - How many clients are connected? What type of load you're putting the M2 through?

        - We sent you a private message as well for additional information - FSN and IMEI number.

         

        Looking forward to your response. 

         

        Regards,
        Blanca
        Community Team

  • Whitey_2021's avatar
    Whitey_2021
    Initiate
    Mar 03, 2021

    Hi there,

     

    I'm having this same issue and it's really annoying! Are these units not supposed to be left on all the time? Mine is and I'm having to reboot it more and more.

    Firmware version NTGX24_10.17.10.00

    SKU MR2100-1TLAUS

    ISP Telstra

    We bought this unit in September 2020 so didn't anticipate it playing up this soon so any help would be appreciated.

    Thanks in advance :o)

    • ArodiD's avatar
      ArodiD
      NETGEAR Expert
      Mar 04, 2021

      Hi All,

       

      We are looking into this issue.  Can you please PM your contact details so that we can work with you to find out the root cause?

       

      Regards,

       

      Arodi

      • HawkPhil's avatar
        HawkPhil
        Aspirant
        Jun 08, 2021

        I have the same problem. Please let me know what the solution is.