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Forum Discussion

Powerbreed's avatar
Powerbreed
Follower
Sep 19, 2020

Nighthawk M2 Screen won't turn on.

I have i Nighthawk M2 that seems to be working fine but the screen won't turn. I normally just check the screen to see how much data we have left for the month but it no longer displays the screen. ...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Nov 23, 2020

Hi Powerbreed Nickam SharkM2 Rygar707

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards,
Blanca
Community Team

Trish_960's avatar
Trish_960
Initiate
Nov 24, 2020

I have the same issue. Screen won't display (although it doesn't always do this). Still connected to the internet. Blue light flashing. The only way to get the screen to display is to take out the battery.

Has this been resolved?

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Nov 25, 2020

    Hi Trish_960

     

    We are currently looking into the issue. We would like to clarify which of the cases you have: 

     

    [1] Is the LCD completely black even after rebooting? If so, this is most likely a connection issue. 

    [2] The LCD is black and won’t respond to power button or "wake up" after running device for a long time. Then reboot will show “NETGEAR” logo and the LCD UI operates again. 

     

    If it is the second condition, please provide the following information: 

    - How long you've left the device on?

    - How many clients are connected? What type of load you're putting the M2 through?

    - We sent you a private message as well for additional information - FSN and IMEI number.

     

    Looking forward to your response. 

     

    Regards,
    Blanca
    Community Team