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Forum Discussion
Nighthawk m2 Screen won't work
Hello,
I am having issues with the Nighthawk m2. The screen will not turn on when the power button is pushed. It is on and the internet is working, just when I want to access the screen to check the data usage or use any of the on screen features it does not register or respond.
MODEL: MR2100
FIRMWARE VERSION: NTGX24_10.17.03.00
FIRMWARE BUILD DATE: 2020/01/09
MODEM VERSION: SDX24_10.25.00.01
I have been on hold with Netgear support but I have been transferred 4 times now and still no one has helped or even suggested help.
Is there going to be a fix for this soon? I've read I'm not the only one with this problem so NETGEAR must be aware, right?!
I am having issues with the Nighthawk m2. The screen will not turn on when the power button is pushed. It is on and the internet is working, just when I want to access the screen to check the data usage or use any of the on screen features it does not register or respond.
MODEL: MR2100
FIRMWARE VERSION: NTGX24_10.17.03.00
FIRMWARE BUILD DATE: 2020/01/09
MODEM VERSION: SDX24_10.25.00.01
I have been on hold with Netgear support but I have been transferred 4 times now and still no one has helped or even suggested help.
Is there going to be a fix for this soon? I've read I'm not the only one with this problem so NETGEAR must be aware, right?!
3 Replies
Hi JustBiZZaRe
We would like to clarify which of the cases you have and we appreciate if you could describe to us further the issue:
[1] Is the LCD completely black even after rebooting? If so, this is most likely a connection issue.
[2] The LCD is black and won’t respond to power button or "wake up" after running device for a long time. Then reboot will show “NETGEAR” logo and the LCD UI operates again.
If it is the second condition, please provide the following information:
- How long you've left the device on?
- How many clients are connected? What type of load you're putting the M2 through?
- We sent you a private message as well for additional information - FSN and IMEI number.
Looking forward to your response.
Regards,
Blanca
Community Team- my m2 touch screen not working and i dont know why..
