Forum Discussion

Tutor

Jul 03, 2022

Nighthawk M6 Pro - Drops Internet After 1-2 hours

I just setup a new M6 Pro on AT&T with 5G. I have full bars and very fast service so it’s not signal or carrier issues. I’ve done line refreshes and run AT&T’s tests and all come back saying everyth...

Cohenhouse

Tutor

Dec 13, 2022

I am experiencing the EXACT same issue with the EXACT same device. Was there ever any resolution to this?

Device reads that it is connected with 3 bars of 5g, but every device says cannot connect to the internet, or have a download speed of .5mb. I restart the device and I'm back to 20mb download for a few hours. Then suddenly back to .5mb. I have to restart it 5 times a day.

JohnPeng

NETGEAR Expert

Dec 13, 2022

Cohenhouse wrote:

I am experiencing the EXACT same issue with the EXACT same device. Was there ever any resolution to this?

Device reads that it is connected with 3 bars of 5g, but every device says cannot connect to the internet, or have a download speed of .5mb. I restart the device and I'm back to 20mb download for a few hours. Then suddenly back to .5mb. I have to restart it 5 times a day.

If you are AT&T customer with AT&T branded device, please upgrade to the latest release and let me know if you still see the issue.

Thanks

Cohenhouse
Tutor
Dec 13, 2022
I am an ATT Business customer and yes ATT branded device, all purchased through ATT directly. I have tried to perform a update and it states there is no update available.
- JohnPeng
  NETGEAR Expert
  Dec 13, 2022
  Cohenhouse wrote:
  
  I am an ATT Business customer and yes ATT branded device, all purchased through ATT directly. I have tried to perform a update and it states there is no update available.
  
  The latest update posted by AT&T is
  
  FW: 10.04.22.00;
  
  PRI 01.20
  
  It may take a while for the update to reach all devices if yours has been updated.
  
  Thanks
  - Cohenhouse
    Tutor
    Dec 13, 2022
    Thank you for your help. The devices that are either dropping connection or running very slow are not ATT devices. My phone is Verizon. There is a TV that sometimes says "no connection" when there are three bars. Speed test on my laptop during these times says 0.3 - 0.8 mb down, and 8mb up So I know there is a connection because of the up. I reset the device and voila I'm back to 20mb down. So the question is what would that have to do with other devices? I experience it across multiple devices at once that are all updated.