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Forum Discussion
Nighthawk M6 Pro - Drops Internet After 1-2 hours
I just setup a new M6 Pro on AT&T with 5G. I have full bars and very fast service so it’s not signal or carrier issues. I’ve done line refreshes and run AT&T’s tests and all come back saying everyth...
Sadly I would agree with you and recommend against the purchase at this point.
This device has so much potential - when it works it is fantastic - but it so unreliable at this point. Perhaps they can pull it together. I’m really hoping for them.
This device has so much potential - when it works it is fantastic - but it so unreliable at this point. Perhaps they can pull it together. I’m really hoping for them.
Mr6500 needs to be rebooted every few hours as the internet connection slows or fails. This has been happening since the new NTGX65_12.01.16.01 firmware which was pushed from AT&T. On reboot it works great again. But then within 20-30 minutes needs to be rebooted again. I know many are having this issue, but for this price we need a fix asap. My model is MR6500-1A1NAS_05.00.78.00
Also the software reboot from the NETGEAR Nighthawk MR6500 M6 Pro app does not work right as it shuts the router down but it does not come back on, needs to be done manually.
I have waited 3 weeks with no response. The is not good customer service. We all are having this issue with internet fails needing rebooting then works again for short time, then we need to do it all again so we need a fireware update to fix this problem A.S.A.P. Actualy this has gone on for to long and we need firware update NOW.
Diskman wrote:
I have waited 3 weeks with no response. The is not good customer service. We all are having this issue with internet fails needing rebooting then works again for short time, then we need to do it all again so we need a fireware update to fix this problem A.S.A.P. Actualy this has gone on for to long and we need firware update NOW.
Please check your private message.
Thanks
bringing another issue to light as this thread seems to be active
Hi Everyone in this thread.
We are testing a beta release with further optimization for data disconnection issue. We would like to get your feedback on the new FW's performance in the field.
Please email me at jopeng@netgear.com if you are still experiencing periodically data disconnections and would like to help with the beta FW testing.
Please include the following information in your email:
1. Email Subject: Beta Testing on Data Disconnection Issue
2. Your community id
3. Full model,json file captured after logging to WebUI
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks in advance for your help on this.
Regards
John
anjesh wrote:
bringing another issue to light as this thread seems to be active
I replied to the above 2 threads. Thanks for bring them to my attention.
Thanks
OK, I may be being impatience but it is 15 more days which makes a total of 5 weeks with nothing some have been having these issues for months. We need more help with our issues and not just fake promises. This is serious as we have spent in many cases over $1000 for something that only works intermittantly. I am not trying to cause trouble but this needs to be fixed. I am finding we are not disconnecting but have a connection but not internet throughput that is why we are needing to reboot then the connection returns with internet for a little while.
In the time it took me to write the above problem I had to reconnect 3 times. This is not right. Oh and I have tried 3 other M6 Pro's and they are all having same issue. Netgear we need you to fix this or return our money.
- its been a issue for years now, what we need is class action lawsuit and start gathering signatures so that netgear would finally admit they made **bleep** product and they fix the issues or refund everyone who wants refund
Diskman wrote:
In the time it took me to write the above problem I had to reconnect 3 times. This is not right. Oh and I have tried 3 other M6 Pro's and they are all having same issue. Netgear we need you to fix this or return our money.
I would like to work with you to find out why you experienced the issue. I sent PM to you, but didn't get your feedback.
The speed drop may be due to the interaction between network and the device. Could you please email me your contact info at jopeng@netgear.com, I will ask our SE to follow up with you.
Thanks
Email sent for the beta testing... Found a group of these in the json capture
"gcdump":"Str: FORCEFUL PANIC FOR OOM
JohnPeng wrote:
JBish wrote:
Email sent for the beta testing... Found a group of these in the json capture
"gcdump":"Str: FORCEFUL PANIC FOR OOM
Received. Thanks for the report.
Regards
John
JBish Based on the logs, they all happened more than 2 months ago. We have fixes for these stability issues. A new ATT MR is being planned right now and will be released before Christmas in the current schedule.
Thanks
Great, hopefully this will solve issues folks are having, the more info the better it is for everyone👍
Well, It panicked and shut down, only recourse was reboot... Emailed log
Regards,
J Bish
- Hello. I am having the same problem with my netgear nighthawk randomly dropping connection even though I have signal. It just started a few weeks ago.
Hi Peopleschampgb,
May we please know the device SKU (e.g. MR6150-100NAS)? This can be checked on the box of the product or on the barcode label.
What is the current Firmware version? Kindly check for an available firmware update.
Can you please let us know what troubleshooting you've tried?Regards,
Blanca
Community Team- Thank you for replying back Bianca. I am using a Netgear MR6500SS-1A1NAS. The firmware version I have is NTGX65_12.01.16.01 and it is up to date. I have tried resetting to manufacturer defaults and powering off and back on. It drops coverage intermittently which is interfering with my job.
- Bought M6Pro in February’24 and it’s always dropping internet. Spent a lot of money on this device as I’m not computer savvy and I wanted to reduce any likelihood of problems.
Having read that so many people have had issues with it I’m amazed that a company can get away with selling such a product but hey ho, a sign of the times we live in. I am on the same NTGX65_12.01.16.01 firmware and this thing is just not working. Seems to be stuck on 4G a lot and no longer gets any more that 1mbps upload speeds which makes it unusable for me.
One of the most frustrating Network Equipment purchases I have ever made.all need to get firmware NTGX65_12.01.48.01 which is the latest that AT&T has released so far fixes many of the issues you are dealing with. This firmware should be a firmware push from AT&T.
Jbees , AvInstaller and all who are having dropped connection issues, you are not dropped you are just put in a lower priority and you need to remember that you are using a cell tower for your internet not a direct hard wired connection and over time you will need to reallocate your connection priority as AT&T will at there discretion lower your priority. Different locations use different reasoning's based on how saturated the tower is with traffic. My area is always over saturated as we are very rural area with few cell towers, which are all still 4G LTE and are being updated to 5G but who knows when that will actually take place. Make sure you are using the correct APN for your area this is most important. My area I can get up to 300MBps Down and 50MBps Up when traffic is low at 2-4 am. but when traffic is very high I am lucky to get 45MBPs Down and 8Mbps Up. Ping can be anywhere from 55 to 120 and my tower is only 300 yards from my house, so until 5G is completed these are our problems for using cell towers at 4G. Also if you have Firmware NTGX65_12.01.16.01 or older you will be dropping priority much quicker, back when I was on NTGX65_12.01.16.01 my priority would drop within 10-15 minutes now I get at least 2-3 hours as a minimum. Also the warm reboot feature without battery would not work until NTGX65_12.01.48.01, so getting up to firmware NTGX65_12.01.48.01 is most important to solve most issues right now. I also put a remote switch on my power supply to make it easy to reboot which now I only do twice a day, once in the morning and once at night and sometimes when traffic is very high once in afternoon, I used to need to reboot every 15 to 30 minutes every day that was mostly unusable for me. I can now mostly maintain around 70 to 100 Download if I follow this procedure. Hope this helps
