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Forum Discussion
Nighthawk M6 Pro - Drops Internet After 1-2 hours
I just setup a new M6 Pro on AT&T with 5G. I have full bars and very fast service so it’s not signal or carrier issues. I’ve done line refreshes and run AT&T’s tests and all come back saying everyth...
From my observations Couple questions...
1. Those that are experiencing some issues, May be a silly one but... Have you logged into http://192.168.1.1/index.html and checked for the updates ? I'm not sure of the actual protocol used for this device, but with other devices I use (firmware updates are a bit different than just a software update), it has to be applied manually. login to the above link, got to Settings tab>Administration>Firmware Update.
2. Is your device running on an ATT sim or other service? If running on other services with and unlocked device, you will never get the updates if not using an ATT sim card. Prepaid ATT SIMs may also act up.
3. SIM provisioning can also cause issues. Have you checked with carrier(s) to make sure IMEI etc. is correct?
4. Device could be faulty as probably last resort... But it does happen.
For those with high congestion, ATT now offers a priority "service" for $7.00 more on ya bill, May be an option or help.
Just some thoughts...
Regards
To answer your questions as best I can.
If you don't have firmware NTGX65_12.01.48.01 or later you will or could have many issues. If you do most of these problems will stop being issues. Mostly dropping internet and over heating issues a resolved in this firmware.
1. Yes I use the android mobile app to look at built in software, also I use 192.168.1.1.
2 Yes I am using AT&T Sim.
3. Yes depending on Sim Programing you can be limited to 4G LTE or 5G and 4G LTE. I now have latter which uses 5G, 5GPlus, 4G LTE.
4. Rare but yes some devices can or could be faulty.
I have noticed with 5G the congestion issue is much less of a problem.