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Forum Discussion
Nighthawk M6 Pro Constantly Locking Up, Screen Freezing, Dropping Internet
I have a new M6 just 2 days old, will be running fine, and then at various times (no rhyme or reason), can be up for hours, or 5 minutes, the screen looks up, won't respond, drops internet completely...
Hi John,
We disconnected the M6 Pro from the Sonicwall TZ-570 USB port and reconfigured for the Ethernet Port, removed the battery, turned of WiFi and configured for failover. It seems to be working, or at least not freezing, however we also purchased the Netgear Omnidirectional MIMO Antenna 6000451-10000S to help with the signal. We found the results disappointing as the Antenna cuts the speed, reflecting worst speeds than no Antenna, we switched the TS-9 connections but it made no difference.
What we do find curoius is my Samsung Galaxy Note 5G Ultra has no issue achiving 5G speeds on T- Mobile within the same computer room, we can only surmise the Nighthawk M6 Pro does not recognize the T-Mobile 600mhz 5G Boost service but the Samsung does? I sent you the updated .json file for review.
Hi John,
I purchased the Nighthawk M6 Pro last week (Late May 2023) and have the same issues. The firmware version is much newer than the one you discussed in the other string. Is there a fix for this? When it does work it works very well.
I purchased the Nighthawk M6 Pro last week (Late May 2023) and have the same issues. The firmware version is much newer than the one you discussed in the other string. Is there a fix for this? When it does work it works very well.
Mcfarl34 wrote:
Hi John,
I purchased the Nighthawk M6 Pro last week (Late May 2023) and have the same issues. The firmware version is much newer than the one you discussed in the other string. Is there a fix for this? When it does work it works very well.Could you please send me the model.json file at jopeng@netgear.com. Please mention your community ID for easy tracking.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks
John
- Make sure you return it asap.
You'll see in this and other threads that customers have lost hundreds of dollars believing Netgear would fix the buggy software. It's not happening and you'll end up with an expensive device that does not work.
Return as defective to the point of purchase. - Thanks does AT&T have any hotspots that aren’t buggy?
- Thanks John!
- John has been asking for this file for months and all we got was a worse firmware a few months ago.
I think any other hotspot from ATT would be better, I really only hear serious complaints about this Netgear M6.
Exchange it for something that works better before it's too late and you lose money. - Is this a problem for the regular M6 too or just the M6 Pro?