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Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
MikeG29 wrote:
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use it for wifi. I only have the nighthawk plugged directly into my computer via ethernet. I tried a new ethernet cable and it didn't change anything. I brought it to the ATT store and they switched it to ethernet offloading which made it worse - there was no connection at all. Then they gave me a new sim card, this didn't work as well. I spoke with Netgear support for over an hour and worked through all their troubleshooting to no avail. They said they'd have their engineer call me - they didn't - this was several weeks ago. My case ID# is MS48C3363 if that helps. I previously used an older model that worked well but it finally died which is what prompted the replacement and I've had nothing but issues since. I've noticed that the disconnection occurs during downloads or during online gaming. The speed will gradually slow down then drop completely. I've also had several instances where the internet will drop and reappear repeatedly every few seconds. Restarting the router has been the fix but sometimes it only lasts 5 minutes before having to repeat this. My firmware is up to date. My firmware is up to date and it is: NTGX65_10.04.22.01. Any help would be greatly appreciated.
Sorry for replying late. Could you please capture a model.json file and send email to me @jopeng@netgear.com?
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
We would like to get more info from you.
Thanks
Thanks for the reply, I've chalked this up to a lost cause and have settled that this M6 is just a $500 paperweight now. I've discontinued my use of the product and replaced it with an older MR1100 I got off amazon. Just had to slot the sim card and get an APN for it to work. Speed is the same as the M6 when it would stay connected, now I just don't have to worry about the random disconnects. MR1100 is just a more reliable device.
To anyone else here with the same problem looking for answers just replace device with an older model. The M6 is an unfinished product that they're selling for top dollar; I spent months and an exhaustive amount of effort trying to find a fix when there wasn't one. Save yourself the time and headache - the MR1100 works just as well without the disconnects.
I'm having exactly the same problem with a MR6150, it may be the firmware is buggy and a later version in the future will correct this problem. It's unacceptable to me and at the cost I paid for this premium hotspot I will probably return it and continue using the old one I was going to replace. I opened a case with support and may try one more time to get some answers, but right now it looks like an RMA. It's a shame because when it does work I really like the performance.