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Forum Discussion
MikeG29
Mar 19, 2023Initiate
Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
gladu2
Jun 12, 2023Aspirant
I'm having exactly the same problem with a MR6150, it may be the firmware is buggy and a later version in the future will correct this problem. It's unacceptable to me and at the cost I paid for this premium hotspot I will probably return it and continue using the old one I was going to replace. I opened a case with support and may try one more time to get some answers, but right now it looks like an RMA. It's a shame because when it does work I really like the performance.
JohnPeng
Jun 12, 2023NETGEAR Expert
Can you capture a model.json file and send to me at jopeng@netgear.com. please mention your community id in the email.
Please also detail your use case and device setup, etc.
Thanks
John
Please also detail your use case and device setup, etc.
Thanks
John
- gladu2Jun 12, 2023Aspirant
Hello John, I emailed the information you requested. Hope you can help.