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Forum Discussion
MikeG29
Mar 19, 2023Initiate
Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
sbrady4
Jun 20, 2023Tutor
I'm having similar problems with an AT&T M6 (MR6110) less than 1 week old. I'm using it without battery and ethernet only (wifi off) to feed my router. After various lengths of time (1 hour, 8 hours, 2hours) it drops out - the internet connection is dropped. Unplugging it and restarting it usually fixes it.
JohnPeng
Jun 20, 2023NETGEAR Expert
sbrady4 wrote:
I'm having similar problems with an AT&T M6 (MR6110) less than 1 week old. I'm using it without battery and ethernet only (wifi off) to feed my router. After various lengths of time (1 hour, 8 hours, 2hours) it drops out - the internet connection is dropped. Unplugging it and restarting it usually fixes it.
Please send me the model.json file to me at jopeng@netgear.com with your community name.
- Logon to the webui (http://192.168.1.1 ) as an administrator. Log in to WebUI first
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
- DistillMillJun 20, 2023AspirantI'm having the same issue with mine. I've sent an email with my model.json data
- dmcshaw61Jun 23, 2023TutorI am also having these problems. I am using with no battery and in performance mode. I am getting lower speeds and pings the longer it is on. It randomly disconnects without losing signal. Resetting seam to help, but doesn't last long. Current version is NTGX65_12.01.16.00. Any help would be appreciated
- dmcshaw61Jun 23, 2023TutorModel number mr6110 from AT&T
- sbrady4Jun 20, 2023Tutor
Thanks for the help (john peng). It sounds like AT&T hasn't rolled out the latest drivers.
- sbrady4Jun 23, 2023Tutor
I'm still in the AT&T 14 day return/replace, so I'm getting it swapped out to see if that helps any. Thanks for trying with AT&T. (it also has a 1 year warranty).
- gladu2Jun 23, 2023Aspirant
sbrady4 wrote- I'm still in the AT&T 14 day return/replace, so I'm getting it swapped out to see if that helps any. Thanks for trying with AT&T. (it also has a 1 year warranty).
Could you please report back on this thread whether swapping it out fixed your problem? I returned my mr6150 that was doing the same thing.
- Rose90Aug 03, 2023InitiateI am having issues with disconnection. I emailed you my capture.