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Forum Discussion
Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
We are also having this issue with disconnects. Device shows it's still connected with full bars but internet connectivity cuts out completely. The device is connected via Ethernet to a sonicwall tz370w with port speed set at 100mbps, in IP Passtrough mode. I found that leaving the port on auto-negotiate causes the port to disconnect and reconnect periodically, as it changes speeds.
We've tried connecting directly to a PC (no ip-passthrough), using the devices WiFi, different Ethernet cables, etc. While in some scenarios it seems to take longer for the disconnect, it still occurs. Unfortunately for our application we require it to connect to the sonicwall.
This disconnect happens about 4 to 5 times a day during business hours, and every night. The personnel there have to reboot the device every time in order to get connectivity back.
ATT is refusing support of the product, claiming it's now under NetGear. NetGear is doing the same thing, throwing us back to ATT. Our support case is #47543967 for reference.
Subpar77 wrote:
We are also having this issue with disconnects. Device shows it's still connected with full bars but internet connectivity cuts out completely. The device is connected via Ethernet to a sonicwall tz370w with port speed set at 100mbps, in IP Passtrough mode. I found that leaving the port on auto-negotiate causes the port to disconnect and reconnect periodically, as it changes speeds.
We've tried connecting directly to a PC (no ip-passthrough), using the devices WiFi, different Ethernet cables, etc. While in some scenarios it seems to take longer for the disconnect, it still occurs. Unfortunately for our application we require it to connect to the sonicwall.
This disconnect happens about 4 to 5 times a day during business hours, and every night. The personnel there have to reboot the device every time in order to get connectivity back.
ATT is refusing support of the product, claiming it's now under NetGear. NetGear is doing the same thing, throwing us back to ATT. Our support case is #47543967 for reference.
Could you please send me a model.json to my email jopeng@netgear.com. Please mention your community ID in the email.
Thanks
John