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Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
Subpar77 wrote:
We are also having this issue with disconnects. Device shows it's still connected with full bars but internet connectivity cuts out completely. The device is connected via Ethernet to a sonicwall tz370w with port speed set at 100mbps, in IP Passtrough mode. I found that leaving the port on auto-negotiate causes the port to disconnect and reconnect periodically, as it changes speeds.
We've tried connecting directly to a PC (no ip-passthrough), using the devices WiFi, different Ethernet cables, etc. While in some scenarios it seems to take longer for the disconnect, it still occurs. Unfortunately for our application we require it to connect to the sonicwall.
This disconnect happens about 4 to 5 times a day during business hours, and every night. The personnel there have to reboot the device every time in order to get connectivity back.
ATT is refusing support of the product, claiming it's now under NetGear. NetGear is doing the same thing, throwing us back to ATT. Our support case is #47543967 for reference.
Could you please send me a model.json to my email jopeng@netgear.com. Please mention your community ID in the email.
Thanks
John
Same issues. 6550 works great when its reatarted but it will eventually drop to less than 10 Mbps down and .8 Mbps up. Restart and its back to 100 down load and arounf 15 up, but it usually doesnt last long. At&t doesnt have any updates.
- Sorry, meant 6500
Dpxmed wrote:
Sorry, meant 6500Please email your model.json file to me at jopeng@netgear.com and mention your community ID.
You can capture 2 logs, one when the device has faster speed and one when the device has slow speed.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks
Hi John,
I am having similar issues as well. Our Nighthawk M6 MR6110 drops off Internet speed every week. Goes from 200Mbps down to around 5Mbps. Rebooting the M6 fixes the problem. Firmware version is NTGX65_12.01.22.00 which is the latest firmware version available. I have obtained the JSON files for both slow and fast speeds for you to see so I will email these to you.
Thanks
Mark