NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MikeG29's avatar
MikeG29
Initiate
Mar 19, 2023

Nighthawk M6 Pro MR6500 Dropping internet

My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Aug 28, 2023
Dpxmed wrote:
Sorry, meant 6500

Please email your model.json file to me at jopeng@netgear.com and mention your community ID.

 

You can capture 2 logs, one when the device has faster speed and one when the device has slow speed.

 

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

 

Thanks

majoma62's avatar
majoma62
Initiate
Sep 08, 2023

Hi John,

I am having similar issues as well. Our Nighthawk M6 MR6110 drops off Internet speed every week. Goes from 200Mbps down to around 5Mbps. Rebooting the M6 fixes the problem. Firmware version is NTGX65_12.01.22.00 which is the latest firmware version available. I have obtained the JSON files for both slow and fast speeds for you to see so I will email these to you.

Thanks 

Mark 

  • Xop0's avatar
    Xop0
    Star
    Sep 09, 2023

    It seems to me that only a few people a year buy their mobile model. So they just don't care.

    • Dpxmed's avatar
      Dpxmed
      Guide
      Sep 09, 2023
      I noticed that even with a stationary outdoor mimo antenna, that speeds can get very erratic. Seems that i will get decent download (over 30-120) and upload from 5-12 sometimes and then the upload drops to less than 1. Att is switching bands contantly on the M6 through out the day and always seems to land on one with less than 1mbps upload, its frustrating and slow. I looked around and there are some work arounds for locking bands, but havent tried anything yet.
      • dcb-aus's avatar
        dcb-aus
        Aspirant
        Sep 13, 2023

        I seem to be having the exact same issue as everyone else in this thread.  This was intermittent before the most recent Telstra-pushed firmware update but since then it can happen several times a day.

         

        The download speed will crash anywhere from 10Mbs to 70Mbs whilst the upload speed will remain at 90-110Mbs.  Restart the modem and downloads will return to 200Mbs and uploads remain the same.  Then anywhere from 10min to several hours later the downloads will crash again (whilst uploads remain constant). 

         

        Restarting the modem will fix the download issue 99% of the time, but is super frustrating to be doing this constantly.  Changing settings, going to ethernet only, wifi access only, ip-passthrough on/off, no battery, performance mode all make zero discernable difference.  I even have a 120mm USB fan rigged up to blow over it on off chance it was due to throttling from a heating issue.

         

        Multiple "side-by-side" comparison with a 5g iPhone on the same data network (wifi off obvs) and the MR6500 will always show the iPhone at 5g speeds when the MR6500 is experiencing the crippled download speeds.

         

        Firmware:

        NTGX65_12.01.22.00

         

        Build date:

        2023/05/15

         

        Hardware version:

        1.0

         

        Can anyone help?  Is there an actual solution?  The fact that the upload speeds is 100% of the time never crippled must be meaningful(?)

         

        Does the new MR7000 fix this? spending money is favorable over dealing with the frustration day in/day out.