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Forum Discussion
MikeG29
Mar 19, 2023Initiate
Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
dcb-aus
Sep 13, 2023Aspirant
I seem to be having the exact same issue as everyone else in this thread. This was intermittent before the most recent Telstra-pushed firmware update but since then it can happen several times a day.
The download speed will crash anywhere from 10Mbs to 70Mbs whilst the upload speed will remain at 90-110Mbs. Restart the modem and downloads will return to 200Mbs and uploads remain the same. Then anywhere from 10min to several hours later the downloads will crash again (whilst uploads remain constant).
Restarting the modem will fix the download issue 99% of the time, but is super frustrating to be doing this constantly. Changing settings, going to ethernet only, wifi access only, ip-passthrough on/off, no battery, performance mode all make zero discernable difference. I even have a 120mm USB fan rigged up to blow over it on off chance it was due to throttling from a heating issue.
Multiple "side-by-side" comparison with a 5g iPhone on the same data network (wifi off obvs) and the MR6500 will always show the iPhone at 5g speeds when the MR6500 is experiencing the crippled download speeds.
Firmware:
NTGX65_12.01.22.00
Build date:
2023/05/15
Hardware version:
1.0
Can anyone help? Is there an actual solution? The fact that the upload speeds is 100% of the time never crippled must be meaningful(?)
Does the new MR7000 fix this? spending money is favorable over dealing with the frustration day in/day out.
Xop0
Sep 15, 2023Star
My 6pro loses connection to 5G approximately every two hours, it says that it is searching for a network. I suspect that this is due to overheating (operating on a 2.4 hertz battery for 2 phones), only a reboot helps. The device simply cannot be relied upon. More than 2 months have passed since the purchase, but a one-year warranty should solve such problems? Are there any people who have version 6 working without any complaints?
- Rose90Sep 16, 2023InitiateI called AT&T about it and since it was overheating it was a safety issue. They sent me a different refurbished unit and I haven’t had any problems. I sent the overhearing unit back to them since I purchased it through them.