Nighthawk M6 Pro MR6500 Dropping internet

JohnPeng
NETGEAR Expert
Jan 08, 2024
JoeRubin wrote:

I have an AT&T Nighthawk Wi-Fi MR6500. As of this past Friday it will not connect to the network. Tells me the network is disconnected. Spent 2hrs at an ATT&T store and 4hrs on tech support with AT&T, we factory rest it, replaced the SIM card and can not get the box to connect. I use this card for work where I travel all over. This internet box was over $500 in the AT&T store. Since it’s 19 months old they will not replace it as defective as the factory warrant is expired.

I don’t know what to do get get this card working again. I can’t afford another $500 Wi-Fi there has to be a reason why on Thursday it worked fine and Friday it stopped.

Sorry for the inconvenience. Could you please send me a model.json to my email at jopeng@netgear.com

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

I will help you on this.

Thanks
- Pope78
  Aspirant
  Feb 03, 2024
  Hi JohnPeng
  
  The same problems. I send you an email with the model.json file. I hope you can help me.
  
  Thank you
- jdrch
  Apprentice
  Apr 11, 2024
  JohnPengSame problem here with the unlocked MR6550 on Verizon. I called Verizon and they said the SIM card was completely activated with no issues. I have opened up a ticket with NETGEAR support, Case Number 48164926. I submitted screenshots as well as the model.json file to the ticket. Other information:
  PRI: 04.11
  Firmware version: NTGX65_12.01.47.00
  Symptoms: the hotspot constantly loses internet connection (shows Mobile Broadband Disconnected or a red ❌ in the Network Map square) despite having full bars of service. An iPhone SE 3rd Generation and Samsung Galaxy Note9 in the same location and on the same network have no connectivity issues.
  
  I refuse to run the Ethernet port at a slower speed, as gigabit Ethernet from a hotspot is the entire reason paid almost 1000 USD for the unit. I'm really disappointed, but I'll happy return this and the matching NETGEAR antenna if there's no resolution.
  
  One idea I haven't seen in the thread so far: what AC adapter are people experiencing this problem using? The reason I'm asking is if the hotspot uses a proprietary charging protocol, then it could be losing connection due not getting enough power.
  - JohnPeng
    NETGEAR Expert
    Apr 11, 2024
    jdrch Please capture a model.json file and email me at jopeng@netgear.com.
    
    For Verizon disconnection issue, most likely it is related to Verizon data plans. If you use the Verizon SIM card from a phone, you may see the issue. I can set your device to update to the next MR release candidate. Then we can work from there. I helped a few Verizon customers to resolve the issue. I will provide the details by email.
    
    You can also check the following community case.
    
    Solved: Netgear M6 Pro MR6550 - Verizon Connection Issues - NETGEAR Communities
    
    Thanks
    
    John

Forum Discussion

Nighthawk M6 Pro MR6500 Dropping internet