NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MikeG29's avatar
MikeG29
Initiate
Mar 19, 2023

Nighthawk M6 Pro MR6500 Dropping internet

My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
jdrch's avatar
jdrch
Apprentice
Apr 11, 2024

JohnPengSame problem here with the unlocked MR6550 on Verizon. I called Verizon and they said the SIM card was completely activated with no issues. I have opened up a ticket with NETGEAR support, Case Number 48164926. I submitted screenshots as well as the model.json file to the ticket. Other information:

  • PRI: 04.11
  • Firmware version: NTGX65_12.01.47.00

Symptoms: the hotspot constantly loses internet connection (shows Mobile Broadband Disconnected or a red ❌ in the Network Map square) despite having full bars of service. An iPhone SE 3rd Generation and Samsung Galaxy Note9 in the same location and on the same network have no connectivity issues.

 

I refuse to run the Ethernet port at a slower speed, as gigabit Ethernet from a hotspot is the entire reason paid almost 1000 USD for the unit. I'm really disappointed, but I'll happy return this and the matching NETGEAR antenna if there's no resolution.


One idea I haven't seen in the thread so far: what AC adapter are people experiencing this problem using? The reason I'm asking is if the hotspot uses a proprietary charging protocol, then it could be losing connection due not getting enough power.

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Apr 11, 2024

jdrch Please capture a model.json file and email me at jopeng@netgear.com.

 

For Verizon disconnection issue, most likely it is related to Verizon data plans. If you use the Verizon SIM card from a phone, you may see the issue. I can set your device to update to the next MR release candidate. Then we can work from there. I helped a few Verizon customers to resolve the issue. I will provide the details by email.

 

You can also check the following community case.

Solved: Netgear M6 Pro MR6550 - Verizon Connection Issues - NETGEAR Communities

 

Thanks

John