NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MikeG29
Mar 19, 2023Initiate
Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
JohnPeng
Apr 11, 2024NETGEAR Expert
jdrch Please capture a model.json file and email me at jopeng@netgear.com.
For Verizon disconnection issue, most likely it is related to Verizon data plans. If you use the Verizon SIM card from a phone, you may see the issue. I can set your device to update to the next MR release candidate. Then we can work from there. I helped a few Verizon customers to resolve the issue. I will provide the details by email.
You can also check the following community case.
Solved: Netgear M6 Pro MR6550 - Verizon Connection Issues - NETGEAR Communities
Thanks
John
jdrch
Apr 11, 2024Apprentice
Emailed as advised.