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Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
> Please capture a model.json file and email me at jopeng@netgear.com.
I captured the file but ironically I'll have to email it to you later as the device the file is on is connected to the hotspot, which has no mobile broadband connection as a result of this exact problem đ It's amazing what limitations you run into when a nearly $1000 product literally does not work.
> For Verizon disconnection issue, most likely it is related to Verizon data plans.
I'm on the Verizon 5G Unlimited Plus hotspot plan on a postpaid account. I have an Inseego MiFi 5G UW on the same postpaid account with the same plan and it works just fine under the same conditions. Also, as the thread shows, users with across multiple carriers, including AT&T and Telstra, are having the same issue. So this has nothing to do with Verizon at all and everything to do with NETGEAR's product not actually working as claimed.
> I helped a few Verizon customers to resolve the issue.
I hope so. I also noticed that no one has replied to this thread that their problem has been resolved, so my expectations are low. However, I'm willing to try.
I should point out that the issue seems to occur only when Ethernet is connected. Which is absolutely terrible because the Ethernet port is main the differentiating feature of the product and the main reason I was willing to spend almost twice as much as I paid for the Inseego.
> I'm on the Verizon 5G Unlimited Plus hotspot plan on a postpaid account. I have an Inseego MiFi 5G UW on the same postpaid account with the same plan and it works just fine under the same conditions. Also, as the thread shows, users with across multiple carriers, including AT&T and Telstra, are having the same issue. So this has nothing to do with Verizon at all and everything to do with NETGEAR's product not actually working as claimed.
[John] This is the issue I am talking about Verizon data plan. Since your current SIM card is tied to Inseego MiFi 5G UW, you need to visit Verizon store to activate a new data plan with M6's IMEI. Moving the SIM card from Inseego MiFi 5G UW to M6 directly may not work.
We have confirmed that the following Verizon plans can be activated with M6's IMEI.
Post-Paid:
Pre-Paid:
You may also experience other data disconnection issue due to thermal mitigation. I can work with later after we resolve the Verizon data plan issue.
Thanks