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Forum Discussion
Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
> Since your current SIM card is tied to Inseego MiFi 5G UW
No, it isn't. As I said in my previous message, the Inseego MiFi is an additional hotspot on a separate plan on the same postpaid account. Because the both the Inseego and NETGEAR are on separate plans and I intend for them to be used simultaneously (in different locations) I have separate new, never used in any other device SIM card ordered directly from Verizon for the NETGEAR.
Thanks for the list of plans. Ironically the one it looks like the More Unlimited one is less expensive for me than the 5G Unlimited Plus plan I currently have.
I've upgraded the firmware and done the factory reset as advised, and have reconnected the device to the Ethernet client (a laptop). The connection drops are continuing. Error codes are:
Error - type #0, reason #0 (displayed when I tap Network Map)
Error - type #2, reason #211 (displayed on Mobile Broadband Disconnected popup)
I should also mention that I've been having the connection drop issue running in the Performance Power Mode (necessary for the Ethernet port to work).
What should I do next?
Update: I changed my plan to the More Unlimited as advised, with effective date today, then rebooted the hotspot after taking the battery out and pressing the power button for 30 seconds to zero everything.
It made things worse: now Network Map shows a constant ❌. No 5G connectivity at all. Tapping Network Map shows the following error code:
Error - type #2, reason #211
So yeah, I really don't think this is a Verizon problem at all.
Also the HW version is 1.0 <- maybe that's the problem?
jdrch I am not sure how you could switch your data plan so quickly. Verizon system is complicated. I would suggest you getting a new SIM and activate the plan with M6 IMEI. Verizon network requires SIM activation when you use the SIM card on a device for the first time. Then the SIM card and the device will be associated in their system. Simply assigning a new data plan on an old SIM card may not change the SIM association with the device.
I had 3 Verizon customers reached out to me with the same issue and the cause of the issue is the same that they used an existing Verizon SIM card on M6.
The SIM and the device association don't required by ATT and T-Mobile. So it is rare to see the same issue on ATT and T-Mobile if a customer gets the data plan from their BYOD portals.
Thanks
I fear you didn't actually read what I said.
> I am not sure how you could switch your data plan so quickly
Verizon website. You can select a new plan and have it take effect immediately.
> I would suggest you getting a new SIM and activate the plan with M6 IMEI. Verizon network requires SIM activation when you use the SIM card on a device for the first time. Then the SIM card and the device will be associated in their system.
This is exactly what I did and what I said I did in two previous comments.
> Simply assigning a new data plan on an old SIM card may not change the SIM association with the device. I had 3 Verizon customers reached out to me with the same issue and the cause of the issue is the same that they used an existing Verizon SIM card on M6.
This does not apply to me because I did not do this.
Between you not reading (or understanding?) what I clearly wrote I'm giving up on trying with this device.
I just found out Verizon actually has a much less expensive Inseego MiFi X PRO 5G UW, and per Reddit it works better than the NETGEAR, so I'm going to return the MR6550 as defective. Which, quite honestly, is literally what it is.
I suggest anyone else having trouble with this device just buy the Inseego MiFI X PRO 5G UW direct from Verizon instead, assuming you don't need the MR6550's extra features which you'll never use anyway because it doesn't work.
jdrch Did you get a brand new SIM card from Verizon (a SIM card with different ICCID from your current one) or you just switched the data plan?
Inseego device is Verizon stock device and can work on any Verizon data plan. But M6 isn't. Verizon has more restrictions on non-stocked device. Sorry for the inconvenience.
Thanks
> Did you get a brand new SIM card from Verizon (a SIM card with different ICCID from your current one) or you just switched the data plan?
I already answered this question. Verizon doesn't require SIM card changes for plan changes. I know this because I've been with them for 16 years and changed plans multiple times on the same SIM card. The SIM card in the NETGEAR has been used only with the NETGEAR and no other device. I put that in bold because every other time I've said it you haven't understood it.
It doesn't matter at this point. The Inseego costs less and likely works out of the box. I've literally spent since April 6 trying get the NETGEAR to work properly and I'm too busy to keep trying.
> Inseego device is Verizon stock device and can work on any Verizon data plan. But M6 isn't. Verizon has more restrictions on non-stocked device.
This is not true. The Verizon site lists more plans that work with the M6 (6) than work with an Inseego (4):
There are 4 Inseego compatible plans:
There are 6 NETGEAR M6 compatible plans:
The reason NETGEAR thinks Verizon supports the M6 on only 2 plans is because the M6 was clearly insufficiently tested. If you only test it on 2 plans then of course those are the only plans that are guaranteed to work. Except they don't, as I just found out.
NETGEAR is literally charging over 2x as much as the competition for something that literally does NOT work. Shameful.