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Forum Discussion
Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
Hi @JohnPeng
The have a MR6500 with AT&T and have the same problems with the ethernet port dropping the connection when set to 1GB or above. If I set to 100 MB it maintains a more stable connection but looking to use the 1GB or 2.5 GB ethernet port for my network here at my house.
I sent you an email with the model.json file. I hope you can help me solve my issue.
Thanks,
Brandon
Hi All,
So I have been experiencing the “Dropping Connection” issue on my brand new MR6150 with Verizon. The issue appears to be the hotspot dropping the internet connection. I have a strong signal and using the factor power adapter. When first debugging it I notice that the hotspot was “bouncing” between 5G and 5GUW. So I configured the hotspot to use 4G only. That did not solve the problem. I have also tried external antenna and that to failed to solve the problem. Also did the hard power cycle and still no luck.
The symptom I am seeing is similar to those described in this thread. My hotspot is powered on and once connected my TV or ipad connects to it (5 GHz) WI-FI just fine. All is well for a random amount of time then the TV starts to buffer and looses connection. Also the iPad looses internet at the same time. If I look at the screen on the hotspot under device map you can see the device report “Connected via Mobile” but when the data outage occurs the display shows “disconnected”. Yet it has full signal. If however I use my phone as a hotspot everything works fine with no isssues
This issue also occurs with just my iPad connected to the hotspot and just surfing the web. Periodically it looses its network connection and if I look at the hotspot it shows . I really wanted this device to work since I really wanted the external antenna feature. But I am about to give up and return it and just go with Inseego device at this point.Any help to get this fixed would be great..
Guess this could be a question for all... Firmware revisions?... I know with earlier versions of firmware it was a mess with many of these issues being seen...
