NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk M6 Pro Overheating Update
Hi everyone, Over a month ago I posted an issue I am having with the Nighthawk M6 pro overheating, freezing up, and stopping all internet connections. This is just an update I got from Netgear in th...
Thanks for sharing the information. We will try to get the release with the fix approved by AT&T asap.
Sorry for the inconvenience and appreciate your patience.
Regards
I'm having (I guess) a similar issue, brand new M6 just 2 days old, will be running fine, and then at various times (no rhyme or reason), can be up for hours, or 5 minutes, the screen looks up, won't respond, drops internet completely (using AT&T) and pushing the power button will get the screen to flash on and off once in a while.
I've been using it plugged in WITH the battery. The only way to restart it is to physically pull out the battery and remove power, then start back up again.
Then 5 minutes to 5 hours later it does it again.
Not impressed with this $800 router Netgear... need the fix shared immediately or we're returning it, as I'm on a road trip this was purchased for and need it to work NOW, not in weeks. Please advise how much longer to push the update or if I need to just return it and get a hotspot that works.
I am having very similar issues. I have the M6 Nighthawk hotspot with first net. I had no issues for 6 months using an orbit WIFI extender. I had the battery removed as recommended due to running on AC power.
Within the past month the router would get very hot and become unresponsive and drop internet. when pressing the top button the screen would flash on and off. the only way to fix this was to unplug AC power and let it reboot itself. This would fix it for 30 min to 5 hours and then it would start the same process over.
I called AT&T/First net and they sent me a new one. All firmware on the old and new was current. The new hotspot began doing the same thing but now it's totally fried. It will turn on with AC power only with a battery in it. No internet is being transmitted via ethernet or wifi now.
ATT won't send me a new one until i send this one back now. This is becoming very frustrating.
The fixes for these issues are going through AT&T approval. The release will be coming soon.
Thanks
John
kbusby10 wrote:
I am having very similar issues. I have the M6 Nighthawk hotspot with first net. I had no issues for 6 months using an orbit WIFI extender. I had the battery removed as recommended due to running on AC power.
Within the past month the router would get very hot and become unresponsive and drop internet. when pressing the top button the screen would flash on and off. the only way to fix this was to unplug AC power and let it reboot itself. This would fix it for 30 min to 5 hours and then it would start the same process over.
I called AT&T/First net and they sent me a new one. All firmware on the old and new was current. The new hotspot began doing the same thing but now it's totally fried. It will turn on with AC power only with a battery in it. No internet is being transmitted via ethernet or wifi now.
ATT won't send me a new one until i send this one back now. This is becoming very frustrating.
It seems people have been dealing with these issues for quite some time now. is there a time frame when they are going to release this solution?