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Forum Discussion
Nighthawk M6 Pro Overheating Update
Hi everyone, Over a month ago I posted an issue I am having with the Nighthawk M6 pro overheating, freezing up, and stopping all internet connections. This is just an update I got from Netgear in th...
I'm having (I guess) a similar issue, brand new M6 just 2 days old, will be running fine, and then at various times (no rhyme or reason), can be up for hours, or 5 minutes, the screen looks up, won't respond, drops internet completely (using AT&T) and pushing the power button will get the screen to flash on and off once in a while.
I've been using it plugged in WITH the battery. The only way to restart it is to physically pull out the battery and remove power, then start back up again.
Then 5 minutes to 5 hours later it does it again.
Not impressed with this $800 router Netgear... need the fix shared immediately or we're returning it, as I'm on a road trip this was purchased for and need it to work NOW, not in weeks. Please advise how much longer to push the update or if I need to just return it and get a hotspot that works.
I am having very similar issues. I have the M6 Nighthawk hotspot with first net. I had no issues for 6 months using an orbit WIFI extender. I had the battery removed as recommended due to running on AC power.
Within the past month the router would get very hot and become unresponsive and drop internet. when pressing the top button the screen would flash on and off. the only way to fix this was to unplug AC power and let it reboot itself. This would fix it for 30 min to 5 hours and then it would start the same process over.
I called AT&T/First net and they sent me a new one. All firmware on the old and new was current. The new hotspot began doing the same thing but now it's totally fried. It will turn on with AC power only with a battery in it. No internet is being transmitted via ethernet or wifi now.
ATT won't send me a new one until i send this one back now. This is becoming very frustrating.
The fixes for these issues are going through AT&T approval. The release will be coming soon.
Thanks
John
kbusby10 wrote:
I am having very similar issues. I have the M6 Nighthawk hotspot with first net. I had no issues for 6 months using an orbit WIFI extender. I had the battery removed as recommended due to running on AC power.
Within the past month the router would get very hot and become unresponsive and drop internet. when pressing the top button the screen would flash on and off. the only way to fix this was to unplug AC power and let it reboot itself. This would fix it for 30 min to 5 hours and then it would start the same process over.
I called AT&T/First net and they sent me a new one. All firmware on the old and new was current. The new hotspot began doing the same thing but now it's totally fried. It will turn on with AC power only with a battery in it. No internet is being transmitted via ethernet or wifi now.
ATT won't send me a new one until i send this one back now. This is becoming very frustrating.
It seems people have been dealing with these issues for quite some time now. is there a time frame when they are going to release this solution?
I am having the same issue hotspot is only one week old. It would get very hot and lock up if I have the battery installed every couple hours. With the battery not installed I have not had an issue yet. Does anyone have a ETA on the firmware upgrade?
- John - has this been resolved? I also have an M6 Pro and need to know if I should return it...having the over heating issue, also with the battery out. Is there anything to fix remotely, or is a return needed? Thanks!
DaveTasto wrote:
John - has this been resolved? I also have an M6 Pro and need to know if I should return it...having the over heating issue, also with the battery out. Is there anything to fix remotely, or is a return needed? Thanks!It is not an issue when the device is getting hot during the normal usage.
Could you please provide some detailed information for the following questions?
1. How is your network set up? Is ethernet port enabled and how many WiFi clients connected to it?
2. Except the feeling hot, is there any other issues preventing you from using the device?
3. Could you please log in to WebUI and go to Diagnostics page to check the device temperature when you think it is overheated?
Thanks
John