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Forum Discussion
Nighthawk M6 Pro Overheating Update
Hi everyone, Over a month ago I posted an issue I am having with the Nighthawk M6 pro overheating, freezing up, and stopping all internet connections. This is just an update I got from Netgear in th...
DaveTasto wrote:
John - yes, the device shut down. I cooled it off, and was able to restart the network. There were probably 8-10 devices connected, with 5 on video calls. It happened a couple times just today. I use a Netgear wifi extender (EX7500) connected within 15 feet to expand the signal, it has a visible line of sight to the M6 Pro (no walls). I don't have the Ethernet port enabled (EX7500 doesn't have one).
Please advise your device's SKU. Is it AT&T or Telstra MR6500?
Thanks
John
It is an AT&T device.
John - it has happened again, dropped signal and had to restart/power cycle:
Please help! Thanks, Dave
- John - this temp. was with the battery out, and back cover off (natural convection cooling). No Ethernet plugged in. I appreciate your prompt support. -Dave
DaveTasto wrote:
John - this temp. was with the battery out, and back cover off (natural convection cooling). No Ethernet plugged in. I appreciate your prompt support. -DaveJust noticed that your device is not on the latest AT&T MR2 release. Could you please do a manual upgrade check on LCD UI to see whether you can get the device updated.
You can send me a model.json file by PM if the device can't find the update.
Thanks
- John - can you please send me the instructions on how to get that file, and also how to look for the update on the device through the LCD? Thanks, Dave
DaveTasto wrote:
John - can you please send me the instructions on how to get that file, and also how to look for the update on the device through the LCD? Thanks, DaveSorry. To capture the model.json file, please follow the steps below.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backTo check for update on LCD: Tap Settings -> More -> Software -> Tap the Check for Update button.
Please let me know these are OK.
Thanks
John
- John - not sure how to email you... My router had the latest firmware last week when it overheated. No new software to download... . Please let me know how to send you the model.json file.
I need to resolve the overtemp, or will be returning the device.
Thanks, Dave - Return the device!
M6 is an unfinished product that is being sold at premium price. You, and I, were fooled by Netgear. We wasted our money. Over a year ago I upgraded to the M6 from the MR1100 (might be another model number but the AT&T version) after I had a constant fight for years with that unit due to overheating and failing on me.
The M6 unit is used out in the field, typically inside a vehicle but outside as well. The unit will overheat within a few hours and the result is first the cellular connection stops working than then the unit will eventually go into a over-heat mode and switch everything off. This problem seems worse with the battery installed which makes sense to me as a battery generates heat when it is discharging or charging.
I have tried with or without battery, different wifi strengths etc but still get the same experience, still over heats.
My best experiences have been to put it in a cool box with cold packs - never seem to have a problem then but this really is not acceptable for a unit that costs this much. I typically will have one computer and one tablet connected to the unit with the network load being low (no voice or video most of the time).
Is there any other option to stopping this unit from overheating?