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Forum Discussion
Nighthawk M6 Pro turns itself off a couple of times a day
I recently purchased an M6 PRO from Telstra to replace an AC800S that was an always-on service in our home. The AC800S battery swelled and exploded, nearly combusting in the process.... Luckily it dr...
I too have this problem. I have spent hours on the phone to Netgear and it always ends up with the technician saying that everything is OK and you won't have the problem again. There is obviously a problem with my Nighthawk M6 Pro and Netgear seem incapable of accepting this. I run the M6 on mains power with the battery removed. It works fine until it powers down. I then have to disconnect and reconnect the power to restart. When it boots up everything is back to normal - until it powers down again. The M6 is less than 2 months old. It seems to me that there is no point contacting Netgear again when the M6 powers down as they will only ask me to start up again and everything will appear normal - They will then tell me the problem is fixed and it won't occur again. By the way I have done this. Other than buying another modem has anyone any ideas?
RIght out of the box this thing was garbage. The screen was somehow zoomed in on mine and I had to reset it just to power it on propoerly. The lcd screen is laggy as hell and is highly unresponsive most of the time.
Same issues that you guys have mentioned. I have had this M6 Pro for 3 days and I can't take it any longer. It just randomly shuts down, loses broadband connectivity, no internet. It will not save power settings either. Every time the device reboots the screen timeout resets to 1min. Ethernet port is terrible. Sometimes it's enabled, sometimes it's not. It only works half the time and then just stops working. I have 5 bars of service in my area and it keeps rebooting losing connection to the tower.
I thought that I might have purchased a bad unit... but sounds like you have the same issues. I am on the latest firmware. (unit updated the F/w automatically. was worse after the update).
jimsmithjojo wrote:
RIght out of the box this thing was garbage. The screen was somehow zoomed in on mine and I had to reset it just to power it on propoerly. The lcd screen is laggy as hell and is highly unresponsive most of the time.
Same issues that you guys have mentioned. I have had this M6 Pro for 3 days and I can't take it any longer. It just randomly shuts down, loses broadband connectivity, no internet. It will not save power settings either. Every time the device reboots the screen timeout resets to 1min. Ethernet port is terrible. Sometimes it's enabled, sometimes it's not. It only works half the time and then just stops working. I have 5 bars of service in my area and it keeps rebooting losing connection to the tower.
I thought that I might have purchased a bad unit... but sounds like you have the same issues. I am on the latest firmware. (unit updated the F/w automatically. was worse after the update).
Please check and make sure the device has been upgraded to the latest release.
Could you please advise your device SKU?
Thanks
For those reporting the device stability issue when using the device without battery, this is an known issue and FW fix is available and we are working with the carriers to get the new release approved before we release it.
Thanks
Hi John,
Would that also fix the issue of internet speeds slowing until a reboot?
SKU: 6238D
Yes. it has been updated to the latest firmware.