Nighthawk M6 Pro VPN Traffic Disconnects

ktsaved

Initiate

Mar 22, 2023

Solution:

After getting a static IP address assigned to the service the VPN will now stay connected.

It's actually a public IP that is routable on the internet.

The dynamic IPs are private addresses and they are doing something in their network that is interfering with the VPN.

Service in use is AT&T.

Very hard to actually get a static IP from AT&T, not because they don't sell them, but because the call center people can't do it, they send people to the stores to get one, the stores can't do it and a lot of those people don't even know what one is. Very hard to get to the right department.

After hours on the phone, they gave me the number of the BMIOD department.

This department requires a PIN to connect to anyone, and after connecting they will ask you the for the PIN.

I finally convinced one call center worker that I needed a PIN and they gave me a generic PIN.

The man I spoke with then asked for a PIN and wondered how I was able to get through to him.

I started explaining the situation and he stepped in to help me around the normal procedure. He put in a request to the department the assigns the static IPs and I had one on the account in a few hours.

There is a huge gap between the telecom departments. They make it very difficult to buy services from them.

Their "Advanced Technical Support" department is in name only. It's just another line to a call center where they don't know much at all.

idck_de
Tutor
Apr 11, 2023
Thanks for sharing that. Majority does not pay attention to these.
justinwelch
Aspirant
Jul 25, 2023
Did you have to do anything on the M6 Pro when configuring the static IP address? I had a static IP address assigned to me by Verizon but the M6 Pro never "took it". With the previous Cisco device I was using, I had to manually enter/assign the ISP static IP address. I don't see a way to be able to do that with the M6 Pro.

Thanks!
- JohnPeng
  NETGEAR Expert
  Jul 25, 2023
  justinwelch wrote:
  
  Did you have to do anything on the M6 Pro when configuring the static IP address? I had a static IP address assigned to me by Verizon but the M6 Pro never "took it". With the previous Cisco device I was using, I had to manually enter/assign the ISP static IP address. I don't see a way to be able to do that with the M6 Pro.
  
  Thanks!
  
  For your static IP case, you can try to enable IP Passthrough on M6 Pro. Then the static IP can be passed to your Ethernet client.
  
  Please check whether this works for you.
  
  Thanks
  
  John
  - justinwelch
    Aspirant
    Jul 25, 2023
    JohnPeng . I'll admit that I didn't have IP Passthrough enabled when I tried it before. However, if you are on the M6 Pro GUI, you can see your public facing IP address listed. When Verizon assigned me a dynamic IP address, the M6 Pro accepted that. When they assigned a static IP address, it was as if the M6 Pro wouldn't accept it.
    
    This is similar behavior to the Cisco router I had previously. With the Cisco router, I had to configure it to use the static IP that Verizon had given me. In other words, I had to go into the router CLI and specifically give it the IP address that Verizon assigned.
    
    Nothing downstream has changed so I don't think just enabling IP Passthrough would work. But I can give it a shot if you really think it might help.

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Nighthawk M6 Pro VPN Traffic Disconnects