Nighthawk M6 Pro VPN Traffic Disconnects

Solution:

After getting a static IP address assigned to the service the VPN will now stay connected.

It's actually a public IP that is routable on the internet.

The dynamic IPs are private addresses and they are doing something in their network that is interfering with the VPN.

Service in use is AT&T.

Very hard to actually get a static IP from AT&T, not because they don't sell them, but because the call center people can't do it, they send people to the stores to get one, the stores can't do it and a lot of those people don't even know what one is. Very hard to get to the right department.

After hours on the phone, they gave me the number of the BMIOD department.

This department requires a PIN to connect to anyone, and after connecting they will ask you the for the PIN.

I finally convinced one call center worker that I needed a PIN and they gave me a generic PIN.

The man I spoke with then asked for a PIN and wondered how I was able to get through to him.

I started explaining the situation and he stepped in to help me around the normal procedure. He put in a request to the department the assigns the static IPs and I had one on the account in a few hours.

There is a huge gap between the telecom departments. They make it very difficult to buy services from them.

Their "Advanced Technical Support" department is in name only. It's just another line to a call center where they don't know much at all.