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Forum Discussion
hollymc
Aug 22, 2023Follower
Nighthawk m6
I need Ethernet connection for HICAPS claims processing at my practice but I can’t get it to work. I’ve selected “Etherneth and cellular” in internet settings. However I’m receiving a small message underneath that says “Ethernet offloading was not successful. You are still connected to cellular. Please check the Ethernet cable.”
I have tried 3 cables, all ETL certified and cat5e or 6e. Also tried turning off/on again, resetting the modem, all unsuccessful!
Can anyone help me resolve this issue?
I have tried 3 cables, all ETL certified and cat5e or 6e. Also tried turning off/on again, resetting the modem, all unsuccessful!
Can anyone help me resolve this issue?
1 Reply
- JT240ZLuminary
Need some clarification. Are you trying to have the M6 provide you with an Ethernet connection to the internet or are you trying to provide an internet connection to the M6 via the Ethernet connection to be distributed via WiFi?
Ethernet offloading provides the device with an internet connection via the Ethernet cable but falls back to cellular when no internet connection is available.