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Forum Discussion
Nighthawk MR1100 -- Yes you can unlock on AT&T
Sorry -- this is a repost with a better subject line: Hi Everyone, FYI, I was able to get AT&T to provide me with an unlock code for my MR1100. You cannot use the web form or myATT app to u...
Hi,
The AT&T device can certainly be unlocked (got mine unlocked today). You need
1. Phone number (mobile hotspot),
2. Account Pin and
3. IMEI
Call Customer care and ask for tier 2 support. Then ask to put in the override request which can only be done by tier 2. Remeber they will send you a validation pin/otp on you phone or email which you have to give the representative (this step is important as my request was rejected after 3 days because the 1st rep did not do it and the case was closed without giving any reason). After 2-3 days they will send an email with unlock code.
Cheers!!!
Two Stories from AT&T •
• AT&T is Requiring Six Months of Active AT&T Service Before Providing an Unlock Code.
OR
• AT&T Nighthawk® M1 is Not Carrier Locked.
AT&T is Telling me They Cannot Generate an Unlock Code for AT&T Nighthawk® M1.
Third Call to AT&T. Hotspot has to have Service for 60 Days. Case Opened to get Unlock Code.
Are you a new/recent AT&T customer? I've heard of people mentioning the 60 day waiting period, but I've not experienced it myself. I've been and AT&T/Cingular/CellOne customer for more than 20 yrs.
I received my Nighthawk on Feb 22nd 2018, and my unlock request was completed on March 9th. I don't recall exactly when I called AT&T but it was probably around March 5th or so. This was a new line addition to my existing Unlimited plan (which already had 2 or 3 lines), with device paid in full at purchase from att.com.
Now at the time, the Nighthawk was so new, one could not use the online (web based) unlock request. I had to call support, get to Tier2, who then put in a request for Tier3. A few days later I got an email telling me my "iPad Pro" had been unlocked but received no unlock code. I called back, had to get to Tier2 again, and the tech gave me the unlock code which was in the case notes.
While I like to keep my devices unlocked, my question for you is what's the rush? Are you planning to use the device on another carrier without AT&T service? If you're traveling, I'd recommend using the International Day pass. It's expensive ($13/day with taxes) but worked well IMHO.
