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Forum Discussion
Nighthawk MR1100 -- Yes you can unlock on AT&T
Sorry -- this is a repost with a better subject line: Hi Everyone, FYI, I was able to get AT&T to provide me with an unlock code for my MR1100. You cannot use the web form or myATT app to u...
Two Stories from AT&T •
• AT&T is Requiring Six Months of Active AT&T Service Before Providing an Unlock Code.
OR
• AT&T Nighthawk® M1 is Not Carrier Locked.
AT&T is Telling me They Cannot Generate an Unlock Code for AT&T Nighthawk® M1.
Third Call to AT&T. Hotspot has to have Service for 60 Days. Case Opened to get Unlock Code.
Are you a new/recent AT&T customer? I've heard of people mentioning the 60 day waiting period, but I've not experienced it myself. I've been and AT&T/Cingular/CellOne customer for more than 20 yrs.
I received my Nighthawk on Feb 22nd 2018, and my unlock request was completed on March 9th. I don't recall exactly when I called AT&T but it was probably around March 5th or so. This was a new line addition to my existing Unlimited plan (which already had 2 or 3 lines), with device paid in full at purchase from att.com.
Now at the time, the Nighthawk was so new, one could not use the online (web based) unlock request. I had to call support, get to Tier2, who then put in a request for Tier3. A few days later I got an email telling me my "iPad Pro" had been unlocked but received no unlock code. I called back, had to get to Tier2 again, and the tech gave me the unlock code which was in the case notes.
While I like to keep my devices unlocked, my question for you is what's the rush? Are you planning to use the device on another carrier without AT&T service? If you're traveling, I'd recommend using the International Day pass. It's expensive ($13/day with taxes) but worked well IMHO.
Device Unlock Code Received.
Awesome!
So did you end up having to wait 60 days or was this just more Tier 1 BS?
-Jonathan
So I just contacted AT&T to get my 2nd (I use these devices for work) unlocked. The 2nd one I didn't even bother activating on my unlimited plan (one because why, and two my unlimited plan is maxed out and I can't add any other devices). I called in to the 611 number and explained what I wanted to do, the woman entered some details, and took the IMEI number, and asked if I could e-mail her a copy of the receipt showing I paid "full price" for the device, simple since I purchased from Best Buy and have a PDF of the receipt.
Theoretically I'll receive the unlock code in 48 hours. ha... If this process was actually this easy people wouldn't have all the issues reported in this forum... I figure I have about a 30% chance of getting that code in the next 48 hours....
So I did recieve my unlock code from AT&T. The orginal e-Mail I recived said "unfortunatly we can not unlock your device.", I called and after bouncing through 15 different people I made it to a tier 3 person who was able to give me the code right over the phone.... boom, unlocked.